Join to apply for the Customer Care Coordinator - Liverpool role at bloom hearing specialists - AU / NZ.
WSAudiology is a global leader in the hearing aid industry. With 12,000 colleagues across 130 countries, we aim to help unlock human potential by restoring hearing for millions worldwide.
Part of WSAudiology group, bloom hearing specialists operates a global network of hearing stores equipped with the latest technology and skilled professionals. We support progressive career pathways for our employees to grow and develop in their chosen fields.
Location: Liverpool Clinic
Hours: 4 days a week, 9am to 5pm
The Role
Engage with customers via phone, email, and in person, answering inquiries and providing tailored product information.
Schedule appointments for hearing assessments and consultations with audiologists.
Guide customers through our range of hearing devices and accessories.
Resolve concerns efficiently to ensure positive interactions.
Contribute to local marketing efforts to promote the clinic and services.
Perform minor hearing aid repairs (training provided).
What We Are Looking For
At least 2 years of customer service experience in retail or allied health environments.
Good computer literacy and ability to navigate various software (CRM, appointment management, etc.).
Attention to detail with a solid administrative background and a collaborative spirit.
A positive, team-oriented attitude with the ability to work independently when needed.
Benefits of Working with Bloom Hearing Specialists
A competitive remuneration package.
Ongoing training and professional development opportunities.
Clinic incentives throughout the year.
Paid parental leave.
Hearing aid benefits for employees, family, and friends.
Access to Employee Assistance Program (EAP) at no cost.
Join a business with a high NPS score, prioritizing customer-centric care.
Sounds wonderful? We look forward to hearing from you.
WS Audiology is an equal-opportunity employer committed to diversity and inclusion. We believe our best work comes when everyone feels free to be their authentic selves.
Candidates will undergo a police check as a condition of employment, conducted in accordance with applicable laws.
Additional Details
Seniority level: Entry level
Employment type: Full-time
Job function: Other
Industries: Medical Equipment Manufacturing
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