Service Advisor Role Overview
The role of the Service Advisor is pivotal in delivering an exceptional customer service experience. This position involves working closely with customers to identify their needs and providing them with detailed information on recommended services and repairs.
Main Responsibilities:
* Assess customer requirements and provide personalized recommendations for maintenance and repairs.
* Coordinate service appointments and manage work orders efficiently.
* Liaise with technicians to ensure timely completion of tasks.
* Handle customer inquiries, complaints, and feedback professionally.
* Estimate service costs and prepare accurate invoices.
Requirements:
* A positive attitude and a willingness to learn.
* Excellent communication and interpersonal skills.
* Multitasking abilities and strong prioritization skills.
* A customer-centric approach and commitment to delivering outstanding service.
* Basic computer skills and proficiency in relevant software.
Key Qualities:
* Strong problem-solving skills.
* Able to work under pressure.
* Results-driven and focused on meeting deadlines.