New AO4 Customer Service Officer needed - Apply now!
Your new company
A well-known Independent Statutory Body is seeking an experienced Customer Service Officer to start as soon as possible.
Your new role
* Process applications for racing codes, including Bookmakers, Clerks, Promoters, and Syndications.
* Assist and consult with stakeholders to ensure compliance with racing rules.
* Handle customer enquiries and manage complaints, providing accurate advice.
* Manage DNA registration and processing for Standardbreds.
* Maintain call logs, record complaints, and report non-compliance issues.
* Allocate and distribute microchips for greyhounds and Standardbreds, maintaining stock control.
* Collect fees and coordinate penalties and debt recovery.
* Issue documentation, monitor licencing and registration requests, and ensure accurate record-keeping.
* Communicate with stakeholders to resolve complex applications and operational issues.
* Perform data entry and maintain databases.
* Prioritise work to meet deadlines and statutory timeframes.
* Conduct audits for racing codes and promoters.
* Demonstrate ethical behaviour and integrity as per the Public Sector Ethics Act 1994.
What you'll need to succeed
* Excellent communication and interpersonal skills for handling enquiries and complaints. Previous experience in a Customer Service role is required.
* Strong attention to detail for processing applications and maintaining records.
* Effective organisational skills to prioritise tasks and manage time efficiently.
* Problem-solving abilities to resolve complex applications and operational issues.
* Proficiency in data entry and database management.
* Familiarity with microchip allocation and distribution processes.
* Understanding of racing rules and relevant legislation.
* Knowledge of compliance requirements and procedures.
* Commitment to ethical behaviour and integrity as per the Public Sector Ethics Act 1994.
* Ability to work independently with a methodical approach to prioritising work demands.
* Experience in consulting with internal and external stakeholders, including government and non-government agencies.
* Skills in liaising for fee collection, penalties, and debt recovery.
* Capability to conduct audits for racing codes and promoters when required.
* Previous experience within the Queensland Government would be highly beneficial.
What you'll get in return
* Inner North-Brisbane location.
* Independent statutory body.
* Attractive hourly rate $59.02 p/h + super.
* Initial 3-month assignment starting ASAP with potential for extension
* Flexible working arrangements once settled, but there is a requirement to attend the office.
What you need to do now
If you're interested in this role, click "apply now" or forward an up-to-date copy of your resume. The Consultant is Alice Hearn on Alice.Hearn@hays.com.au or call 07 3259 4929. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.