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Everything Fleet is an Australian owned and operated company that has been supplying vehicles to some of the biggest companies within the gas, oil, mining, construction, film, and sporting industries for over 30 years.
Our services include Car & Truck rental, subscription, and leasing.
With a focus on supplying customised vehicle solutions to our clients, we stand by our heritage of delivering innovation with the highest quality service standards. We value people who are eager to learn, enthusiastic, and who want to have a little fun along the way
About the Role
Reporting to the Branch Manager, we are looking for a Customer Service superstar to work in our branch servicing Gold Coast Airport, where you will provide both face-to-face and over-the-phone customer service and reservation support, ensuring that every interaction with the customer is first class.
This role is full-time, working on a rotating roster, Monday – Sunday, 7am - 7pm, with flexibility to work public holidays and additional hours as required.
The successful candidate will ideally have experience in the Rental or Vehicle Subscription industry, possess a pro-active, can-do attitude where no task is too big or too small, and be capable of working autonomously as well as part of a team, while ensuring that the office and the car yard are maintained to an exceptional standard.
Key Responsibilities:
* Meet and greet customers, providing best-in-class service
* Complete subscription and/or rental agreements in a timely and accurate manner
* Validate customers' documents such as Driver's License
* Sell/upsell over the counter subscription and/or rental products, e.g., upgrades, insurance cover, GPS, fuel
* Take credit card payments and accurately update the system
* Attend to walk-in customers promptly and efficiently
* Inspect vehicles prior to and on return of bookings to ensure no damage
* Record vehicle damage, process incident reports, and action claims
* Carry out Vehicle Detailing duties, both inside and out, ready for the next customer
* Answer calls and manage reservations for multiple locations
* Ensure the right vehicles are on site for each reservation
* Maintain a high level of customer service, answering calls in a timely manner, handling general inquiries, extending rental or subscription bookings, and making new reservations
Required Skills & Experience:
* Experience in the car/truck rental or subscription industry is highly regarded
* Outstanding customer service and sales skills, both face-to-face and over the phone, with the ability to build rapport quickly
* Hold a valid driver's license with no restrictions and a good driving record is a MUST, with HR, MR, or HC license highly advantageous
* Your own reliable transport to get to work
* Strong computer skills with the ability to quickly learn point-of-sale software
* Ability to work unsupervised, with a strong work ethic, sense of responsibility, and accountability
* Ability to multitask, be highly organized, and have a strong attention to detail
* Experience in dealing with customer issues and conflict resolution
* Take pride in your work, the office environment, and the presentation of the fleet of vehicles
The successful candidate will be rewarded with a competitive hourly rate, as well as benefits such as:
* Bonuses / performance incentives
* Reward and recognition program
* Ongoing career development and progression opportunities
* Fortnightly pay
* Uniform provided
The successful candidate must have full work rights in Australia and provide a recent, clean police check (within the last 6 months).
If you are seeking your next opportunity and want to work for an inclusive, diverse, and dynamic national company that values its people, please apply online with your up-to-date resume.
Please note, due to high application volume, only shortlisted candidates will be contacted.
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Your application will include the following questions:
* Which of the following statements best describes your right to work in Australia?
* Do you have customer service experience?
* Do you have a current Australian driver's license?
* Which of the following Microsoft Office products are you experienced with?
* Do you own or have regular access to a car?
* How much notice are you required to give your current employer?
* Do you have a current Police Check (National Police Certificate) for employment?
* What is your expected annual base salary?
* Do you have any previous experience in the vehicle rental/subscription industry or similar?
* Do you have full flexibility to work on a rotating roster, Monday to Sunday, 7am - 9pm, including public holidays?
* Do you have experience using Point of Sale (POS) software?
To help fast track your application, please include any other relevant details that prompted you to report this job ad as fraudulent, misleading, or discriminatory.
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