Program Support Team Lead
The Program Support Team Lead oversees a team responsible for delivering person-centred care to individuals participating in the Townsville Alcohol and Other Drugs (AOD) Residential Rehabilitation Program and the Withdrawal Management Unit.
Main Responsibilities:
* Maintaining efficient rosters to ensure all shifts are adequately staffed.
* Ensuring service delivery aligns with industry standards, policies, and accreditation requirements.
* Implementing and monitoring service delivery tools and systems.
* Fostering client-centred practices such as supervised medication, meaningful daily activities, and smooth admissions and discharges.
* Promoting continuous quality improvement, clinical governance, and risk management across service operations.
* Providing direct line management, supervision, and performance support for team members.
* Supporting team development through personal goal setting and professional growth opportunities.
Required Skills and Qualifications:
* A degree in Social Work, Welfare, Community Development, or a related field OR significant sector experience and knowledge developed through prior roles, training, and professional development.
* Relevant experience working in community services, health, or AOD sectors.
* Demonstrated experience in staff supervision and leadership.
* A valid Blue Card (Working with Children Check).
* Current First Aid and CPR certification.
* A valid driver's licence.
About This Role
This position requires a dynamic leader who can foster a positive work environment and drive results. If you have a passion for delivering exceptional care and supporting your colleagues, we encourage you to apply.