Under the general direction of the Director of F&B, and within the limited of established InterContinental Hotels Group and local hotel policies and procedures, ensure the smooth conduct of the shift through customer focused service delivery and effective staff supervision. YOUR DAY TO DAY - Ensure all food and beverage served is in accordance to brand standards and served at appropriate time and place - Be the warm welcome that kicks off a memorable guest experience - Approve time sheets on completion of shift checking they are complete and accurate - Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary - Always know what events and activities are on the day's schedule - Jump into other ad-hoc duties when your colleagues need your help - Perform detailed shift handover and closing of the bar - Maximize revenue on shift through promotion and upselling, and training of colleagues - Assist in ensuring training of Food & Beverage staff is carried out and training programmes are designed and implemented to meet needs. - Coaches, counsels and disciplines staff on the job, providing constructive feedback to enhance performance. - Acknowledge IHG Rewards Club members and returning guests, in person or on the phone WHAT WE NEED FROM YOU - Communication skills - guests will need to come to you with concerns as well as compliments, so you'll be easy to talk to - Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories - Approve time sheets on completion of shift checking they are complete and accurate - Experience - ideally, you'll have spent the last one year in a Food and Beverage Supervisory position - Flexibility - night, weekend, overnight and holiday shifts are all part of the job WHAT YOU CAN EXPECT FROM US: - We give our people everything they need to succeed. You'll be rewarded for your hard work with a range of benefits that supports you throughout your IHG career journey including: - Complimentary membership to our hotel Gym: Fit Collective - Paid birthday leave and proactive health days - Free - duty meal on shift & dry cleaning - Popular hotel perks and discounts on our partner platform, and some of the best employee discounts across our IHG Hotels IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. As the world's first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®? brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you'd like to embrace a world of opportunities, we'd like to welcome you to the world's most international luxury hotel brand. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.