This is a Business Support Officer role with City of Melbourne based in Melbourne, VIC, AU City of Melbourne Role Seniority - junior More about the Business Support Officer role at City of Melbourne Synopsis Great and supportive team! Permanent, full-time $71,536 12% Superannuation About The Role Are you highly organised, detail-oriented, and passionate about delivering exceptional service? This role is your opportunity to play a vital part in supporting our Planning and Building branch while providing outstanding customer service to our community. As a Business Support Officer, you will ensure accurate and efficient administrative processes, manage time-sensitive tasks, and uphold compliance with legislative requirements. You will work closely with a collaborative team to meet operational needs, follow correct procedures, and contribute to continuous improvement initiatives. Your role will involve face-to-face customer interactions, problem-solving, and maintaining high standards of professionalism. If you thrive in a fast-paced environment and enjoy being the backbone of a team that shapes our city, we want to hear from you. Interviews will be conducted the Week of 08 December 2025 Why join Team Melbourne? Located on the traditional lands of the Bunurong Boon Wurrung and Wurundjeri Woi-wurrung peoples of the Kulin Nation, Melbourne is globally recognised as one of the most liveable, diverse, and dynamic cities. At the heart of it all is the City of Melbourne – a passionate, purpose-driven organisation where your work truly matters. As part of Team Melbourne, you’ll help deliver what’s most important to the people who live, work, study, visit and invest in our great city. We’re proud champions of diversity, committed to continuous improvement, and driven by a shared vision for a vibrant and sustainable future. This is more than just a role – it’s your chance to make a real impact, contribute to something bigger, and shape Melbourne’s future alongside a collaborative and forward-thinking team. About You You are highly organised, detail-oriented, and thrive in a fast-paced environment. With strong administrative skills and a commitment to accuracy, you ensure processes run smoothly and deadlines are met. You have excellent communication and interpersonal skills, enabling you to provide outstanding customer service both face-to-face and over the phone. You are confident working within legislative frameworks and understand the importance of compliance and time-sensitive tasks. Collaboration comes naturally to you—you enjoy working as part of a team to meet operational requirements and contribute to continuous improvement. Your proactive approach, problem-solving ability, and focus on quality make you a trusted support partner for technical officers and a valued point of contact for customers. What Your Experience Might Look Like Excellent customer service skills with demonstrated experience in a customer-focused environment. Strong organisational skills and ability to work in a semi-autonomous environment, managing time-sensitive tasks effectively. High level of accuracy and attention to detail, with proven experience in data entry and compliance with procedures. Proficiency in Microsoft Office and ability to use in-house databases and systems to manage and process work efficiently. Desirable Local Government experience including knowledge of relevant Acts, Local Laws, Regulations and Codes. Benefits Of Working With Us Attractive remuneration & benefits: Excellent pay package with a range of exciting benefits. Flexible working, study assistance & other great corporate discounts. Excellent leave entitlements: Enjoy up to 20 weeks of fully paid parental leave for primary carers, in addition to the government-funded parental leave, with no waiting period to access. Part-time equivalents are also available for added flexibility. Career progression: Career development support and opportunities to learn new skills within a creative and exciting environment. Work-life balance and hybrid working: We support flexible hours, alternative work arrangements (like ADOs), and hybrid work-from-home options. How To Apply We'd love to hear how you can make an impact in this role! As part of your application, you will be required to: Attach your updated resume Include a cover letter (max one page) outlining your relevant experience and why you're a great fit for this role. Submit your application no later than 11:45pm on Wednesday 03 December 2025 A few important things to note – don’t miss out! Applications must be submitted online. Unfortunately, we can’t accept applications via email, so please be sure to apply through the official job link provided. Apply early! This role may close sooner than the listed closing date if we find the right candidate — so don’t wait to get your application in. We are a child safe organisation. The City of Melbourne has a zero tolerance for child abuse. All employees undergo thorough safety screening, including a Police Check and, for most roles, a Working with Children Check. Need more info? Refer to the position description below or contact Jaiceli Kumar – Business Support Manager, Jaiceli.Kumar@melbourne.vic.gov.au Inclusion matters We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people from all cultural and linguistic backgrounds, people with disabilities, LGBTIQA individuals, and people of all ages and faith backgrounds. We provide reasonable adjustments throughout the recruitment process to support all applicants. If you require any adjustments, please let us know via the application prompts or inform our Careers team if you’re contacted for an interview. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the City of Melbourne team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities ✅ Ensuring accurate administrative processes Providing outstanding customer service Collaborating with the team Key Strengths ️ Organisational skills Customer service skills Attention to detail ️ Local Government experience Proficiency in Microsoft Office Problem-solving skills Why City of Melbourne is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume. A Final Note: This is a role with City of Melbourne not with Hatch.