Store Manager Role
Lush is building a brand that represents the people of the world. We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good.
We see you, we celebrate you, we want you to contribute to our mission.
This role focuses on delivering exceptional customer experiences and creating memorable interactions.
You will assess progress towards objectives and help shape the team structure for optimal performance.
Your role involves building connections within the local community, with other businesses, and charity organisations.
* Key Responsibilities:
* Lead and inspire your team to deliver exceptional customer experiences, fostering a welcoming and vibrant shop floor.
* Drive sales growth by analysing key business metrics, setting targets, and maximising sales through events, parties, and outreach initiatives.
* Manage the shop's financials, controlling staffing, operational costs, and stock levels to maintain a healthy retail margin.
* Recruit, train, and develop a diverse and talented team, ensuring they are well-prepared to meet sales and service goals.
* Foster a positive work environment through effective communication, regular team check-ins, and promoting work-life balance.
* Plan and implement in-store and external events, collaborating with colleagues to enhance the shop's visibility and attract new customers.