At ASIC,you can be the change that ensures a fair,strongand efficient financial system for the benefit of all Australians. Contribute to delivering on ASIC's purpose, vision, and strategic priorities to helpmaintainthe integrity of the financial system and protect consumers from harm.
* Sydney or Melbourne based location
* $127,641 - $136,204 (depending on experience) + 15.4% superannuation
* 24 month Fixed Term Contract position
* Applications close at 11:59pm AEDT, 3 April 2026
The team
The Digital team, part of ASIC's Digital, Data & Technology Office, includes areas such as Regulatory Systems, Digital Communications, and the Human Centred Design (HCD) Hub.
The HCD Hub is an enterprise-wide service driving ASIC's goal to be a digitally enabled, data-informed regulator. It delivers Service Design and UX/UI expertise, collaborating closely with product owners, project managers, and business teams to implement user-focused, compliant solutions and processes.
The team is also involved in various other Strategic and advisory work that has significant stakeholder engagement and supports the analysis of problems and contributes to strategy, operating models, business cases and transformation work.
The role
Service designers shape end‐to‐end services grounded in strong digital design practice. They uncover the needs and behaviours of users, providers and stakeholders, conducting research, mapping journeys, facilitating co‐creation, prototyping and testing. They work closely with product, technology and delivery teams, collaborating across ASIC to define and deliver complex service experiences.
You will also bring strategic design capability, contributing to digital transformation initiatives, target‐state definitions, operating models, business cases and thematic reviews that help ASIC prioritise, sequence and deliver change.
Other Responsibilities Will Include
* Excellent communication and narrative skills to bring key stakeholders along the journey
* Lead the design and delivery of a variety of strategic engagements and deliverables – with exceptional project/work planning
* A combination of creative thinking and analytical skills
* Delivering high quality written and visual artefacts – presentations, reports etc
* Utilise a System thinking approach to see the bigger picture and connect the dots within complex systems, with the communication skills to help others follow and engage
* Skilled in designing, facilitating and analysing research with an output focus on extracting actionable insights. The research we undertake is broad from external user behaviours contexts, through to specialist and internal users.
* Agile and responsive to changes, able to think on their feet
* Exceptional visual communication and ability to bring concepts to life
* Embraces experimentation
About You
This role is suited to a service designer who is confident working independently on complex problems, while continuing to develop their practice. It offers strong opportunities to broaden strategic design capability, deepen digital and product experience, and work across a wide range of services and transformation initiatives.
* Five years' experience in a service design role or a similar position focused on process and experience improvement is a requirement.
* Demonstrated ability to work independently
* Proven involvement working in strategic initiatives for enhancing experiences at a larger scale, along with supporting iterative and continuous process improvements.
* Demonstrated ability to collaborate effectively with cross-functional teams, identifying user needs, and translating insights into actionable recommendations.
* Proficiency in synthesising research findings into key insights, identifying themes, patterns, and opportunities, and defining desired outcomes based on data analysis.
* Utilise visualisation, journey mapping, and process mapping skills and tools to support business initiatives optimising user experiences.
* Contribute to a high-performing, collaborative team culture focused on continuous learning and improvement.
* Driven to constantly enhance and deliver exceptional experiences for users
View the position description for more information or click 'apply' to start your application. Applications close at 11:59pm AEDT, 3 April 2026
About ASIC
ASIC's remit is one of the broadest of regulators across the world. ASIC regulates corporations, markets, financial services and consumer credit and monitors and promotes market integrity and consumer protection in the Australian financial system. Through our enforcement work, we hold to account those who contravene the law, working to achieve strong outcomes that address the greatest consumer and investor harms.
ASIC is committed to a providing a diverse and inclusive workplace where the very best talent in Australia chooses to work. Indigenous Australians are encouraged to apply as well as applicants from all backgrounds and with different abilities.
We Offer a Range Of employee Benefits include
* Attractive superannuation
* Additional leave entitlements
* 50/50 hybrid work-from home model
* Flexible work arrangements
* Assistance for study and professional development
Click here to view ASIC's salary and benefits guide.
To read more about ASIC, you can visit our website or review our Corporate Plan.
To work with us, you need to be an Australian citizen and be prepared to complete an ASIC Suitability and Baseline Assessment.
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