About the Role
This is a challenging and dynamic position that involves resolving complex technical issues, managing core infrastructure, and contributing to various IT projects. The ideal candidate will have hands-on experience with Microsoft 365 administration, Windows Server, Active Directory, and virtualisation.
Key Responsibilities:
* Technical Support: Provide timely and effective Level 2 technical support for escalated issues from the service desk.
* Microsoft 365 Administration: Administer and support Microsoft 365 environments, including user management, mail flow, SharePoint permissions, and Teams configuration.
* Client Server Infrastructure: Perform administration and troubleshooting of client server infrastructure, including Windows Server, Active Directory, Group Policy, DNS, and DHCP.
* Network Infrastructure: Manage and support client network infrastructure, including switches, routers, and firewalls (Cisco Meraki).
* Data Protection: Manage and monitor client backup and disaster recovery solutions to ensure data integrity.
* IT Projects: Participate in IT projects, including server migrations, network upgrades, and new client on-boarding.
* Documentation: Create and maintain clear, detailed documentation for client systems and procedures.
Requirements:
* A proven track record in a Level 2 or Level 3 Service Desk capacity and Systems Engineer role.
* Strong hands-on experience with Microsoft 365 administration (Exchange Online, SharePoint, Teams, Entra ID).
* Hands-on experience of Windows Server, Active Directory, and virtualisation (VMware).