Key Responsibilities
- Assist in assessing and evaluating current virtual computing infrastructure and provide recommendations for enhancements.
- Assist in drafting documentation, performing root cause analysis, and recommending possible solutions.
- Participate in requirements gathering and drafting runbook/ work instructions for routine tasks.
- Assist in internal and external security audits, vulnerability assessments and tracking vulnerabilities until closure.
- Adhere to existing governance policies and processes to ensure non-compliance incidents are minimized.
- Assist in reviewing recovery procedures to ensure data integrity and system resilience.
- Recommend implementation of automation tools and scripting (e.g., PowerShell, Bash) to streamline routine tasks and improve operational efficiency.
- Review infrastructure patch updates, ensuring systems are up-to-date with the latest security patches.
- Assist in reviewing and maintaining documentation for system configurations, procedures, and infrastructure diagrams.
- Manage and track outstanding issues for resolution and closure with relevant stakeholders.
- Manage records retention, document filing and housekeeping for the Systems Process.
- Any other tasks assigned by the dept.
Requirements
- Minimum Diploma holder, preferably in computer science, information technology, or a related field.
- Preferably with some working experience and knowledge in Windows and Linux operating systems.
- Familiarity with government security requirements will be an advantage.
- Solid customer experience mindset, listening, understanding and responding to customer needs.
- Proficient in MS Office.
- Possess a positive and agile working attitude.
- Meticulous in tracking, tactful and willing to learn.
- Multi-tasking, able to work under pressure.
- Team player with good written and verbal communication and presentation skills.
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