Job Title:
Service Desk Technician
About the Job:
This is a 6-Month Full-Time fixed term contract with potential to extend upon its conclusion. We are looking for Service Desk Technicians who are passionate about resolving IT issues, providing great customer service, and thriving in a fast-paced environment.
We work closely with subject matter experts, vendors, and specialists to deliver quality frontline support to our clients.
* Provide technical troubleshooting and first-level assistance for IT issues.
* Use Service Management platforms (e.g., ServiceNow, Marval, Connectwise) to log, update, and resolve tickets.
* Collaborate with the wider IT team to ensure smooth transition and minimal disruption to end users.
* Manage Mobile Device Management (MDM) tasks and remote access troubleshooting
Requirements:
* Previous experience in a Service Desk Technician or similar position.
* Understanding of cybersecurity and secure networking practices.
* Experience with cloud platforms, particularly Microsoft 365 and Azure.
* Solid troubleshooting skills and attention to detail.
* Ability to work in a fast paced, team-based environment.
What Else:
Travel on-site to our client's site in Adelaide.
Must be an Australian resident available to work full time without restrictions.
We will provide and require all successful applicants to complete a current National Police Check as well as a new or updated state-based Working With Children Check.
We are dedicated to a welcoming, inclusive and diverse workplace for everyone - built on merit, great work, ethics and character.