About Viasat
We're a team of innovators, thinkers, and doers on a mission to deliver connections with the capacity to change the world. For over 35 years, we've helped shape how consumers, businesses, governments, and militaries around the globe communicate.
Job Summary
The System Expert will manage all activities related to local SAS site and global network services, covering operations, maintenance, and project management.
Key Responsibilities:
* Maintain detailed knowledge of systems under responsibility
* Provide support and cascade information and knowledge to global colleagues
* Participate in project tasks and delivery
* Participate in site acceptance, integration, testing, evaluation, and commissioning of new systems at the SAS site
* Provide input for operational requirements
* Implement Changes into the operational environment
* Draft and/or update testing and acceptance procedures and apply when required
* Assist in defining roll-back plans and apply those as and when required.
* Manage the network and services by monitoring the functioning of the operational network in accordance with agreed specifications and standards
* Provide support for operation and maintenance of the SAS site facilities and services
* Maintain ITIL standard for Change, Incident, and Problem Management
* Coordination & resolution of network problems and traffic restoration
* Achieve high service availability and quality of service requirements to ensure customer excellence
* Oversee equipment suppliers and site contractor work
* Provide on-call support for all systems and networks at the SAS
* Perform the processes of network monitoring, provisioning, and maintenance
* Manage corrective actions at a network and element management level during complex incidents and structural problems
* Execute preventive maintenance to minimize system outages
* Ensure efficient utilisation of network capacity and maximum network performance
* Configure new network elements and systems
* Prepare and complete configuration changes
* Create and maintain platform & network documentation.
* Report on network performance
* Report on System performance and availability
* Evaluate impact of configurations changes on operational requirements participating to the technical bridges (RDT, NDT, and MRB)
Requirements:
* Diploma of Electrical/Electronic Engineering or equivalent level based upon experience
* Considerable knowledge of (satellite) Telecommunication technology;
* Knowledge of Area, Platform, or Network, in specified Job role;
* Knowledge of and skills in the use of standardised testing and development methods and techniques;
* Experience with working in an international telecommunications network environment, including using commonly used processes and procedures;
* Experience in managing activities as part of complex implementation projects;
* Considerable experience in working with network operations procedures;
* Experience in IP/Networking abilities
* Knowledge of IP protocols and networking.
* Knowledge of RF measurements techniques.
* Ability to work under stress and in fast-paced environments.
* Strong analytical skill required for promptly fixing and system restoration during emergencies.
* Positive interpersonal skills and willingness to share knowledge and training of team members to elevate efficiency.
* Fitness to climb and work at heights above 10 metres.
* Adhere to OSH and EEO legislation
Preferred Qualifications:
* Certified Cisco CCNA
* Experience with ServiceNow
* Past experience in working with StableNet
* Experience with a database application
* Basic skills with scripting languages
* Experience in UNIX and/or Linux OS
* Knowledge of project management methods and techniques
Vision for Diversity and Inclusion:
Viasat actively supports a diverse workforce and strongly encourages applications from Aboriginal and Torres Strait Islander Peoples and people from culturally diverse backgrounds.