Customer Service Team Leader Job Description
Job Summary
This role involves leading a team of 12 customer service representatives, supporting four sites virtually from the Erskine Park office. As a true leader and collaborator, you will work well with a fantastic and engaged team, utilizing your technical skills to troubleshoot minor issues and manage people's information and communication.
The ideal candidate has experience in a team lead position in a customer service environment, with a minimum of 10 direct reports. They must possess a strong focus on keeping a team engaged and being a hands-on leader. Tech savviness is also essential, as is a proactive individual with a safety mindset.
Main Responsibilities
* Leading a team of 12 customer service representatives
* Supporting four sites virtually from the Erskine Park office
* Troubleshooting minor issues and managing people's information and communication
* Setting KPIs and driving cross-functional engagement
Requirements
Experience in a team lead position in a customer service environment with a minimum of 10 direct reports
Team player attitude with a strong focus on keeping a team engaged
Strong technical skills and a safety mindset
Proactive individual with excellent reporting, meeting, and driving cross-functional engagement skills
Benefits
Parental leave policy: primary carers receive full base pay for 26 weeks or 50% of full pay over 52 weeks; secondary carers receive 4 weeks of full pay
5 additional leave days 'New Parent Leave' for primary and secondary carers during their first year back at work
Strong inclusion and diversity commitment to team members, including gender affirmation leave (10 days) and LGBTQ+ Rainbow Tick accreditation
We welcome first-time job seekers and youth through targeted recruitment campaigns and partner with government and community groups to attract people
Stramit+ app with discounts at Coles, Woolworths, and popular retailers, as well as health and wellness access
Refer-a-friend program with a $750 reward* (T's & C's apply)
Full training, the latest technology, and tools of the trade to support success at Stramit