Join Our Team as a - Customer Service Ambassador!Location: Melbourne- TullamarineType: Full timeRole Purpose: Have you got a passion for customer service?
We're seeking Customer Service Ambassadors to provide transport information, customer assistance, passengers and drivers' safety on all of our SkyBus services.Key Responsibilities:Provide high-quality customer service and assistance to passengers travelling on Skybus servicesAnswer questions and educate customers about the use of ticketing products and the bus network to ensure a positive public transport experienceEnhance passenger and driver security by maintaining a visible presence on board bus services and bus stations in the operating areaEngage with our local communities and support networks to grow an understanding of the bus network and encourage local useWork with our local community partners to promote and better the service offering of the bus product in the regionSupport our drivers and our passengers to ensure a comfortable and enjoyable journey environmentProviding transport information, customer assistance, passengers and drivers' safety on our services.Perform any other duties as assigned.Who You Are:A commitment to customer serviceWell-developed communication skills to communicate with people from diverse social and cultural backgroundsThe ability to remain calm and respond appropriately exercising good judgement while working in high pressured environmentsConflict resolution skills and the ability to de-escalate and resolve situations involving conflictThe ability to think on your feet and problem-solve on the spotContribute to a positive workplace culture by working in a cohesive and supportive teamThe ability to make ethical, balanced, fair and impartial decisions while applying learnt theory and relevant legislationMust have a valid Victorian driven licenseWhy Join Us?
Become a key player in promoting the SkyBus service and enhancing customer experiences!
If you're ready to join our team and make a difference, we want to hear from you!Apply Now!We would love to hear from you.Please submit your Resume and a Cover letterKinetic is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
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