We're working with a growing, digital-first organisation looking for a Product Manager – Digital Enablement to own and evolve key digital capabilities that underpin the end-to-end customer experience.
This is a high-impact role where you'll sit at the intersection of customer experience, technology, and commercial outcomes—shaping how users engage with and move through a core digital journey.
What you'll be doing
You'll take ownership of critical digital experiences and continuously improve how they perform:
* Own and evolve the product roadmap and backlog, aligned to business goals and customer needs
* Improve key stages of the user journey including onboarding, verification, transactions, activation, and ongoing account management
* Identify and deliver opportunities to increase conversion, reduce friction, and streamline processes
* Use data to track and optimise performance metrics such as:
* Conversion rates
* Completion times
* Drop-off points
* Risk and exception rates
* Collaborate with engineering, design, and business stakeholders to deliver impactful outcomes
* Translate business needs into clear, actionable requirements for technical teams
* Validate ideas through experimentation (e.g. A/B testing, usability testing) and iterate quickly
* Balance user experience with operational, cost, and risk considerations
What we're looking for
You're a commercially‐minded Product Manager who understands how digital experiences drive growth:
* Experience in product management within digital‐first or platform‐based environments
* Strong understanding of customer journeys, conversion, and user experience principles
* Comfortable using data to inform decisions and prioritisation
* Experience working in complex or regulated environments is beneficial
* Confident collaborating with cross‐functional teams and influencing stakeholders
* Technically literate—you can work effectively with engineers and understand system capabilities
* Familiarity with agile delivery environments and product development practices
* Curiosity about emerging technologies and how they can enhance digital experiences
Why this role?
* Ownership of business‐critical digital capabilities
* Opportunity to shape and improve high‐usage customer journeys
* Collaborative environment where product thinking is valued
* Fast‐paced setting with real impact and visibility
Apply now
If you're passionate about building seamless digital experiences and using data to drive meaningful outcomes, we'd love to hear from you.
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