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What’s the role
We’re looking for an IT Support Engineer who is responsible for delivering technical support to end-users while ensuring the smooth, secure, and efficient operation of IT systems, hardware, software, and networks. This role goes beyond first-line support by taking ownership of system administration tasks such as managing user accounts, permissions, updates, and routine maintenance of IT infrastructure.
In addition, the IT Support Engineer plays a key role in supporting the implementation of new systems and technologies. This includes participating in planning, testing, deployment, and post-implementation support, as well as creating and maintaining clear technical documentation and user guides. The role requires a proactive and solution-focused approach to improving IT services, minimising system downtime, and delivering an excellent user experience, while maintaining high standards of security, reliability, and compliance.
What you’ll do
- Deliver first and second-line support, troubleshooting hardware, software, and network issues, and escalating when required
- Manage user accounts, permissions, SaaS integrations, MDM, VPN, office systems, and routine system maintenance
- Support rollout, upgrades, procurement, and installation of new systems, applications, and technologies
- Conduct functional testing and maintain clear technical documentation, guides, and asset inventories
- Recommend long-term solutions, enforce IT security measures, and ensure compliance with standards
- Provide training, onboarding, and user-friendly documentation for staff and current systems
- Work with vendors and internal teams to support projects and resolve issues
What you’ll bring
- 3+ years of experience working in an IT Support Engineer or similar role
- Experience diagnosing and resolving hardware, software, connectivity, and device issues across desktops, laptops, mobiles, and peripherals
- Ability to administer users, groups, permissions, and security in Google Workspace; support SaaS tools in cloud-first environments
- Experience overseeing hardware lifecycle (procurement to decommissioning), asset tracking, and managing endpoints via MDM/Chrome Enterprise
- Experience supporting OS (Windows, macOS, Chrome OS, iOS/Android), basic networking (VPN, Wi-Fi), and identity/SSO administration
- Support system rollouts, testing, and training, while maintaining clear user-friendly documentation and SOPs
- Strong, approachable, user-focused support, with the ability to explain technical solutions simply and balance priorities, take ownership, adapt to change, and collaborate to improve IT services
What you’ll get
- 24/7 access to Sonder for you and your family—because your wellbeing matters
- Hybrid work options, flexible hours, and the freedom to work from anywhere for 4 weeks a year
- A $150 monthly allowance toward your preferred health insurance, plus exclusive Bupa discounts
- 20 weeks of paid parental leave and 12 weeks for secondary caregivers
- A Learning and Development budget to fuel your growth
- Your birthday off
- Regular team events and fortnightly socials
Let’s Do This!
Ready to build something meaningful with great people, real impact and huge potential? We’d love to hear from you!
Please note: We’re unable to provide sponsorship for this role. You’ll need to hold current Australian working rights (PR, Citizenship or a valid work visa).
Equity and employment details
- Seniority level: Associate
- Employment type: Full-time
- Job function: Information Technology
- Industries: Software Development
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Location highlights: North Sydney, Penrith, Sydney, Five Dock, and surrounding areas in New South Wales, Australia.
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📌 IT Support Engineer
🏢 Gumtree Group
📍 City of Sydney