A Porter provides consistently delivers exceptional customer service to Guests, especially as service affects laundry and the transferring and storing of luggage.What will I be doing?As a Porter, you will provide consistently delivers exceptional customer service to Guests, especially as service affects laundry and the transferring and storing of luggage. The Porter interacts with Guests and contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:Ensure laundry support is provided when required, complete with all wash cycles, folding and storageOffer consistent, high standard service and assistance to Guests and maintain a lobby presence that offers courteous and attentive serviceEnsure that individual customers and Groups receive fast, efficient and friendly serviceEnsure that either the Supervisors on duty are kept fully aware of any relevant feedback from either the customers or other departmentsEnsure messages are regularly delivered throughout the dayAssist with room moves and luggage deliveries and man the Front Door, following all standard operating proceduresEnsure the effective handling and storing of long-term and short-term luggage for arriving/departing Guests and clientsMaintain public areas and all equipment in immaculate conditionCommunicate with Security regarding any unattended luggageGreet all guests in public areas and rooms in a warm mannerWhat are we looking for?Porters serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:Possess a valid NSW Responsible Service of Alcohol Competency CardPositive attitude and communication skillsAbility to work flexible hoursAbility to work under pressureAbility to work on own and as part of a teamCommitment to respond to Guest requests and deliver high levels of serviceExcellent grooming standardsIt would be advantageous in this position for you to demonstrate the following capabilities and distinctions:Previous experience in similar rolePrevious experience working within a hotelWhat will it be like to work for Hilton?Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. We are committed to an equitable and inclusive workforce and environment where Team Members can be their authentic selves with opportunity for all to learn, grow, succeed and thrive. Joining this award-winning Great Place to Work culture means:Laundered uniform provided110 discounted travel nights per year for you, your friends or family to enjoy at any of our 8000+ hotels located in 138 countries and territories around the worldFood & Beverage discounts so you don't just stay when you travel but also enjoy dining experiencesAmazing award & recognition programsOpportunities to participate in ESG activitiesFlexibility so you can Thrive and make space for what matters mostHilton Sydney pays above the HIGA: Level 2 $25.23 - $63.07 / hour (based on penalties + super + tips where applicable)
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