Cabin baggage officer and customer service officer | adelaide airport

We'reJetstar.You may know us for our famous low fares, but did you also know thatwe'veflown more than400 millioncustomers since we launched in Australia in 2004? In fact, each week weoperatearound 3,000 flights tonearly 40destinationsacross Australia, New Zealand,Asiaand the Pacific. We alsooperatea fleet of more than80aircraft, includingstate-of-the-artAirbus A320/21 NEOaircraftand the AirbusA320 family and Boeing 787-8s.Every day we enable more people totake-offto more places, more often.

Impressive numbers? What'seven more impressive is the team of extraordinary people taking off together day in day out, flight after flight.

• Play a key part in delivering amemorableexperience across the entire customer journey
• In this fast-paced environment,you'lldeliver exceptional customer service whilemaintainingsafety and ensuring on-time operations.
• Permanent, part-time position based at Adelaide airport

Our Airport Crew are the heartbeat of Jetstar. The friendly faces who greet customers on the ground,you'lllove creating memorable airport experiences.You'llbe equally committed to safety, making sure things run smoothly and on time. Based at domestic and international airports throughout the Jetstar network, our Airport Crew are the guardians of compliance, looking after policies and procedures like customer service standards and check-in – also Customs, Immigration and Quarantine rules.

As a Cabin Baggage Officer, you're the friendly face at the gate, helping keep our flights fair, safe and running on time. From chatting with passengers to weighing and tagging cabin bags, you'llhandle every interaction with confidence,careand a touch of Jetstar personality.You'llwork closely with your airport crew to keep things moving, manage payments where needed, and handle those trickier moments (like excess baggage) with professionalism and ease. All while, following safety standards, and keeping the experience positive for everyone heading off on their journey.

As a Customer Service Officer, you're there from the very start of the journey - welcoming customers at check-in, helping them breeze through kiosks, and supporting them right through to boarding. Whetheryou'reprocessing bookings,assistingwith disrupted flights, or reuniting someone with their bag, you know how to stay calm, helpful and solution focused.You'llalso lend a hand to passengers who need extra support, work closely with teams across the airport, and keep information flowing so every flight leaves smoothly.You'requick on your feet, great with people, and take pridein turning travel moments,big or small,into positive experiences. No two days are the same, andthat'sexactly how you like it!

You don't need any aviation experience to apply. For us, travel and meeting new people go hand in hand so we welcome applications from all walks of lifeand service backgrounds.

• An engaging, energetic communicator who connects easily with people
• At least 1 year of experience delivering great customer experiences
• A minimum of 18 years of age
• Unlimited working rights in Australia (no sponsorshiprequired)
• Flexible and reliable, with availability to work a 7-day rotating roster
• Confident handling payments and comfortable navigating multiple systems and technology
• Able to stay calm under pressure in a fast-paced environment
• A team player who contributes to a positive and supportive workplace
• Strong attention to detail with a focus on accuracy and safety

• Live the travel dream: You can all takeoff more with our famous Qantas Group Staff Travel discount.You'llbe able toaccess industry discounts on hotels, holiday packages, carhireand experiences around the globe.
• Take off professionally: Part of our team, you'reonboard with the Qantas Group too, which means more opportunity to takeoff in your career acrossdifferent locations,rolesand airlines.
• Depart from 9 to 5: Personal leave, carer's leave, leave withoutpay,it'syours. We also offer leave for commitments such as the Defence Force and SES.
• There's a place for everyone at Jetstar: For us, travel and meeting new people go hand in hand. We invite our people to get involved in various Employee Network Groups that play an important rolein creating our inclusive and supportive culture that we are fiercely proud of. We believe that teams with a diversity of ideas and experiences are more creative, innovative and solve problems quickly. We welcome applications from anyone who wants to takeoff with us. If you have support or access requirements, just reach out and let us know what you need.

Applications Close 11:59pm, Tuesday 16th June 2026