Customer Experience Specialist
We are seeking a Customer Experience Specialist to provide exceptional customer service and support in achieving their banking goals.
Your key responsibilities will include:
* Exploring customers' needs through in-depth conversations to help them achieve their financial objectives
* Supporting customers with digital literacy and online banking needs as we continue to innovate our services
* Being the face of customer service, becoming customers' go-to person for transactions, cash handling, query resolution, and paperwork assistance
* Embracing lifelong learning by bringing your brilliant mind and taking your career to the next level with on-the-job training and development opportunities
* Building connections by supporting customers, giving back, and making communities a better place… while having some fun along the way
This is a permanent, full-time position. To succeed, you will consistently deliver exceptional customer service and have experience in a customer-facing environment with strong attention to detail and confidence to communicate with new and existing customers.
Bendigo Bank operates on a shared revenue model based on 'profit-with-purpose,' ensuring that profits generated are reinvested into local initiatives such as infrastructure improvements, event sponsorships, and scholarship programs. By joining this role, you become part of a dedicated team focused on promoting local growth and nurturing meaningful relationships.