About LorikeetLorikeet is the most powerful customer support AI for complex businesses like fintechs, healthtechs, marketplaces, and delivery services.We're building this from the ground up, based on the premise that most support responses should be automated with transparent, customizable AI.
Support teams should focus on managing automation and engaging with complex cases, not handling high volumes of simple tickets.
Once freed from reactive support, we aim to help teams provide personalized concierge services to their customers.Our approach leverages Jamie's experience as an early member of Google's generative AI team and Steve's background in building operational tools at Stripe, along with team members from Stripe, Canva, Atlassian, Dropbox, and Dovetail.We are growing rapidly, with paying customers, revenue, an exciting roadmap, and a strong sales pipeline.
We are funded by leading VCs and angels, including Blackbird, Square Peg, Claire Hughes Johnson, Cristina Cordova, Bob Van Winden, and Cos Nicolaescu.Our global customers include:The largest telehealth company in Australia,The largest bank for teens in the US,One of the largest NFT marketplaces by trading volume,One of the largest Web3 gaming companies,… and other enterprise clients handling over 1 million support tickets annually.What's unique about this opportunity?Warm, mature, in-person, flexible culture.
We foster a low-ego, high-trust environment.
We value working together in our nice Surry Hills office.
We support flexible hours to accommodate personal priorities, especially for team members with families.
We are committed to diversity and encourage applicants from underrepresented backgrounds, valuing user obsession and eagerness to learn over traditional credentials.High pay, high expectations, high performance.
We aim to match unicorn/scale-up salaries, with the potential for significant equity.
Our team receives the same updates as our investors, emphasizing shared ownership.On the technical cutting edge.
We are defining what an AI-first SaaS product looks like, innovating in UI/UX, capabilities, and data models.
Our tech stack includes Typescript, React/Remix, PrismaORM, NestJS, and some Python.
Experience with these is helpful but not mandatory; good engineers can learn new languages quickly.No nonsense recruitment process.
It involves informal chats with Steve and Jamie, followed by a paid two-day trial where you work with us to ship features.
This hands-on approach helps us determine mutual fit.About the role and youThis is a unique opportunity to be the sole designer in a rapidly growing product team of 7 engineers (and counting).
You will work directly with the founders to translate product priorities into impactful designs that solve real customer problems.This role requires more than Figma skills — it demands close collaboration with customers to ensure our designs meet their needs.
You will be involved in product prioritization and scope, developing strong opinions on customer needs.You will serve as the main contact for customer feedback on features, bridging design and product at an early-stage company.This role is ideal for someone who:Is user-obsessed and eager to engage with users directlyHas a deep interest in AI products and shaping UI/UX in AI contextsEnjoys building products that integrate complex AI conceptsOur design challenges focus on clarity in complex multi-dimensional queries and communicating performance effectively.What you'll doAdvocate for customer problems and needsDeepen understanding of our product to improve communication of complex conceptsAddress complex design challenges creatively and efficientlyTest and iterate designs with customersCollaborate with product teams on scope and deliveryMaintain and develop components and UX patterns for our design system(Bonus) Use Webflow or graphic design skills to update our website and social media graphicsYou might be a fit if youHave 2-10 years of product design experience, preferably in softwareAre capable of managing a design team of 3+ by 2025Can make scope decisions and champion design within the productEnjoy engaging directly with customers for insightsHave experience managing stakeholder relationshipsPossess strong communication skills, able to explain technical concepts clearlyAre excited about AI and integrating it seamlessly into user experiencesIf you don't match all criteria but come from an underrepresented background, we strongly encourage you to apply.
We believe diverse teams perform better and reflect a broad spectrum of identities and experiences.
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