**Seagrass Boutique Hospitality Group** are looking for experienced **Central Reservations Agents** to join our central reservations team in Perth.
Working directly with the Central Reservations Manager, you will be responsible all reservations for our **NSW based restaurants.**Being the first point of contact with our guests, our agents should want to make a positive impact on the people you interact with, leaving them with a memorable first impression.
**Key tasks**:
- Ensuring all reservations are handled promptly and recorded accurately and provide efficient and professional service to all guests
- Maintain a thorough knowledge of all stores and promotions
- Maintaining brand knowledge and current with restaurant operational requirements in relation to reservations management ie, seating times, minimum spends etc
- Provide exceptional customer service and communication. Listening to guests in order to understand their needs and offer tailored options for reservations,
- Respond to all guest feedback
- Be knowledgeable of the brand loyalty program and provide appropriate advantages to our current and future members.
**Benefits include**:
- Employee discounts over 6 brands
- A training program dedicated to developing our team and giving them the best opportunities to succeed
- Potential career progression with a national company
- Support from an experienced dedicated team
**What we are looking for**:
- A Team player with high level of initiative and the ability to work autonomously
- Previous reservations management experience within restaurant essential.
- Excellent communication, attention to detail, administration and time management skills
- Current RSA qualification or the ability to obtain is essential
**Benefits**:
- Employee discount
- Employee mentoring program
- Free food
- Referral program
Supplementary Pay:
- Penalty rates
- Tips
Application Question(s):
- What is your hourly pay rate expectation? Are you happy to receive the award rate?
- Do you have experience using Seven rooms or ResDiary?
- Are you available to work Weekends?
**Experience**:
- Restaurant Reservations: 1 year (required)
Work Authorisation:
- Australia (required)
Work Location: In person
📌 Central Reservations Agent
🏢 Seagrass Boutique Hospitality Group
📍 Sydney