Posted: 15h ago
The role
We are looking for a permanent part‐time Customer Service Agent for a major Australian retailer. The role focuses on inbound voice interactions with potential exposure to email and written channels.
What Your Day Looks Like
Handle approximately ***** inbound calls per day, addressing diverse customer concerns.Navigate various contact types to resolve customer issues efficiently, with a focus on first‐call resolution.Initially focus on voice, with potential for upskilling to digital channels over time.Maintain high performance against KPIs, including 90% adherence and 90% QA.Key Details
Location: Probe Contact Solutions Office, 485 La Trobe Street.Hours: Part‐time, ***** hours per week. Operating hours are 8:30 a.m.–6:00 p.m., Monday–Sunday (rotating roster).Roster: Typically 5 days a week. Initial training (4‐8 weeks) in the office (Mon–Fri), followed by a hybrid mode with Monday/Friday WFH options.Commencement: Training starts on June22nd.What We're Looking For
Background in customer service or frontline service.Agility and adaptability to handle diverse call types and treat each interaction uniquely.Basic computer and navigational skills.Must provide own Windows11 PC/laptop for WFH (Macs not supported). A second monitor is preferred.Commitment to operating hours 8:30 a.m.–6:00 p.m., Monday–Sunday.The Perks
Permanent part‐time role with opportunity for career growth and increased hours.Hybrid model with flexibility to work from home on designated days after initial training.Stability and growth within Probe CX.Benefits such as access to Flare Benefits platform for discounts, 24/7 wellbeing resources, and personal safety support.Equal Employment Opportunity Statement
Probe CX firmly believes that the strength of our company lies with the diversity and talent of our people. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, making room for opportunities for each individual to thrive. Join us in celebrating you and your 100% authentic self!
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