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IT Technician (Level 2)
Sydney
Summary
* Award-winning studio
* Global design practice
* Full-time, Permanent
About DKO
We are a celebrated, multidisciplinary design practice with a team of over 300+ professionals across seven studios in Australia, New Zealand, and Southeast Asia. Our portfolio includes diverse projects such as bespoke residences, luxury hotels, innovative hospitality and workplace interiors, urban design, large-scale master planning, and landscape architecture. At DKO, our workplace culture is shaped by our core values, fostering a safe, inclusive, and diverse environment where our people can excel.
The Role
We're looking for an IT Technician (Level 2) to join our dynamic Surry Hills studio. This role is responsible for delivering comprehensive IT support and infrastructure management across the studio. Success in this role requires strong technical expertise, excellent communication skills, and the ability to prioritise and resolve issues in a fast-paced, collaborative environment. Key duties include:
* IT Infrastructure / Facilities Management; onsite support; phone, mobile and VC system support and implementation; email system management; manage office intranet and Helpdesk; meeting room IT set up and support; printer / plotter / 2D printer set up and support
* Desktop & user set up; hardware maintenance/ allocation; technical support via HelpDesk
* Manage and provide first line of IT support; liaise with managed service provider to ensure appropriate outsourcing of technical support
* Induct and brief new team members on DKO standards and procedures; provide regular training/ upskilling of staff in IT best practices
* Participate in weekly management meetings; participate in global BIM/ Design software meetings
* Asset Management – software and hardware
* Software deployment and Usage Tracking
* Reporting progress tracking
Skills & Experience:
* Previous experience in a IT Technician / Service desk role 2-3 years
* Strong communication skills with a professional telephone manner
* Ability to effectively prioritise and execute tasks in a fast-paced environment
* Proven experience providing exceptional customer service with a "can do" attitude towards problem-solving
* Ability to multi-task and manage competing priorities
* Proactive nature with demonstrated initiative and creativity
* Previous experience within architectural or professional services environment desirable
* Ability to work in a team environment
* Excellent interpersonal skills to work effectively within a culturally diverse and multi-disciplinary environment
* Effective organisation and time management skills to work efficiently towards deadlines
* Well-developed interpersonal and communication skills.
* Python scripting desirable
* MS365 and Share point systems
* Strong knowledge of Network and Server infrastructure
What We Offer:
* Work in an award-winning studio with a focus on equity and inclusion
* Work in a friendly, supportive, fun and creative team environment
* Opportunities for career progression
* Exposure to projects across Australia
* Professional memberships
* Employee Assistance Program to support mental health for you and your family
* Wellness initiatives and social events
* Generous parental leave policy
Remuneration:
Commensurate with experience and ability
How to Apply
Please send through a letter of application and a current resume/portfolio Please include IT Technician – Sydney in the subject line.
We will ensure all applications will be treated with the strictest confidence. Only short-listed applicants will be contacted.
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