About the role
Sunshine Coast Gastroenterology is seeking a talented and experienced Administration Assistant (Reception/Medical Secretary experience Valued).
Join our team on the beautiful Sunshine Coast. The successful candidates will have an opportunity to grow into the role with a view to become a full time (or near F/T hours) member of the team. The role is offered as casual to begin with.
As an essential member of our administrative staff, you will play a vital role in supporting the smooth running and streamlining of our medical practice.
What you'll be doing
* Providing front desk reception duties, including greeting patients, invoicing and payment, answering phone calls and managing patient inquiries
* Overseeing the day-to-day operations and administration of the medical practice
* Managing the clinic's appointment scheduling, patient records, and billing processes
* Serving as the primary point of contact for doctors and patients, liaising with them to address any queries or concerns
* Providing administrative support to the medical team, including recall database management, theatre list management, preparing correspondence, maintaining inventory, and organising meetings
* Ensuring compliance with relevant medical regulations and standards
* Assisting with the implementation of new policies and procedures to enhance practice efficiency
* Contributing to the overall growth and development of the business
What we're looking for
* Experience in medical practice management or a similar administrative role
* Excellent communication and customer service skills, with the ability to interact effectively with patients, medical staff, and other stakeholders
* Strong organisational and multitasking abilities, with a keen attention to detail
* Proficiency in using Xestro practice management software and other relevant technologies
* A collaborative and proactive mindset, with a commitment to continuous improvement
* Knowledge of medical terminology, regulations, and best practices in the healthcare industry
* Maintaining high standards of confidentiality and data accuracy
* A caring and empathetic approach when interacting with patients
* Patience, emotional intelligence and kindness
* Pride and care, even in the little tasks
What we offer
Sunshine Coast Gastroenterology is a dynamic and growing medical practice committed to providing excellent patient care. We are a leading provider of specialist endoscopy, gastrointestinal and liver care services.
Our team of experienced gastroenterologists and support staff are dedicated to delivering high-quality, patient-centred care. Starting pay rates are as per the Health Support Service award.
If you're looking for an opportunity to join us, we'd love to hear from you. Apply now to be considered for this position.