Nowra, New South Wales
Contract
Description
Fixed Term / Full Time / 12-month Parental Leave cover / From April 2026 to May 2027Salary: $68,489 - $96,073 gross p.a. plus 12% Super35 hours per week (Monday to Friday) with the option of flexitimeLocated at Nowra Administration Building, Bridge Road, NowraApplications close Thursday, 19 March 2026 (at midnight)
About The Role
This role plays a key part in keeping development processes moving smoothly by reviewing and vetting applications efficiently and accurately, ensuring they meet all legislative and Council requirements. It delivers personable, helpful support to both internal and external customers across phone, written, counter and web chat channels, with a focus on portal and non‑complex development matters. The position also helps drive the timely coordination of referrals, submissions and information requests, contributing to a seamless workflow.
Reporting directly to the Portal & Planning Support Coordinator, the key responsibilities of this role include:
Provide technical and administrative support to achieve the following:Vetting of development and associated applications in an efficient and timely manner for lodgementCompliance with standard operating procedures, Council policies, the Environmental Planning & Assessment Act and Regulations and other associated legislation pertaining to the functions of the Portal & Planning Support TeamAdministrative support to facilitate and monitor the timely management of outgoing and incoming referrals and other submissions and other requests for informationCoordinate and prioritise tasks, correspondence and other functions of the position ensuring work is completed within agreed timeframesRespond to internal and external customer enquiries (received by phone, in writing, counter and web chat) related to portal and noncomplex development the Portal Support Coordinator is informed on a timely basis of any customer experience, compliance or operation/performance concerns associated with the functional responsibilities of this position or the Portal & Planning Support Team
Please refer to the Job Description under the Job Attachments for a comprehensive list of duties, responsibilities and skills required.
This is a grade range position, therefore in accordance with qualifications, accreditation, experience and demonstrated skills, the prospective employee will be assessed as either Grade 7, 8 or 9.
Grade 7 - $68,489 - $76,980 gross p.a. plus 12% super
Grade 8 - $76,302 - $85,765 gross p.a. plus 12% super
Grade 9 - $82,529 - $96,073 gross p.a. plus 12% super
About You
Based on the grade range of this position, the successful applicant will have:
Grade 7
Certificate III in Business Administration Studies or relevant experienceExperience in delivering customer service excellence within a highly regulated industry or environment/Local Government contextBasic understanding of Council's planning, development and certification processes; Council's policies and the Environmental Planning & Assessment Act and Regulations
Grade 8
Certificate IV in Local Government (Planning) or equivalent substantial experienceMinimum 3 years' experience in delivering customer service excellence in a Planning and Development or related environment/ Local Government contextAn applied understanding of Council's planning, development and certification processes; Council's policies and the Environmental Planning & Assessment Act and Regulations
Grade 9
Completion or progress towards a Tertiary/ Industry recognised qualification in Town Planning/ Urban & Regional Planning or related fieldMinimum 5 years' experience in delivering customer service excellence in a in a Planning and Development or related environment/ Local Government contextAn extensive applied understanding of Council's planning, development and certification processes; Council's policies and the Environmental Planning & Assessment Act and Regulations
All grades
Proof of right to work in Australia
How To Apply
To submit an application, click Apply and complete each Step of the application. You will be required to attach your resume and cover letter and respond to questions regarding general information about you.
In addition, you will be required to demonstrate how you satisfy the requirements of the position by answering the below questions relevant to the essential criteria as outlined in the job advertisement.
At Shoalhaven City Council our corporate core values are: Collaboration, Adaptability, Integrity and Respect. Please choose one value and advise how you have enacted this value in a professional setting.Please outline how you meet the essential criteria for this position including skills, qualifications, certifications and licenses relevant to this position.
Applicants who progress to pre-employment checks may be required to undergo a Qualification Check, Work Rights Verification, Reference Checks and Medical (Low Risk). Employment is subject to satisfactory outcomes for all required checks.
For tips and more information on how to submit a great application, please visit how to apply on Councils website. If you require assistance submitting your application, please contact the Talent Acquisition Team on 02 4429 3253.
Applications Close: Thursday, 19 March 2026 (at midnight)
If you have any questions about this role, please contact Emma Page - Portal & Planning Support Coordinator - 02 4429 5446
Why Work with Us
The Shoalhaven area is a unique place of great natural beauty, offering an enviable lifestyle and positive work-life balance. Our workforce is our greatest asset, and we pride ourselves on our people. Our teams are talented and inclusive and work together to provide better outcomes for our community, who are at the heart of everything we do. With a diverse range of professions and roles, we offer many career options and pathways, actively promoting opportunities and encouraging staff professional development.
Benefits Include
Generous leave entitlementsLong Service Leave after 5 yearsOption of flexitime for indoor staff9-day fortnight for outdoor staffFlexible and remote working arrangementsNovated lease arrangements availableOpportunities for professional development and trainingCorporate wellbeing programs, including Fitness Passport and Employee Assistance Program (EAP), discounted health insuranceConditions apply as per the Local Government State award, and Council policies
Shoalhaven City Council is committed to creating a workplace that reflects our diverse community. We welcome applicants of all ages, abilities, and backgrounds, including Aboriginal and Torres Strait Islander peoples, veterans, people with a disability, culturally diverse individuals, and LGBTQIA+ community members. We ensure equitable recruitment practices, and applicants with disability can request reasonable adjustments. As a Child Safe Organisation, we uphold the rights and safety of all children and young people.
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