Join to apply for the Customer Field Technician Wollongong role at Illawarra Mercury
Be a part of transforming Australia's digital landscape as a Customer Field Technician. You'll make a real impact on 'everyday' Australians in this customer-facing role where you'll see the happy faces you help
Please note: We are seeking candidates based in the Wollongong Area.
About your role
As a Customer Field Technician, you will work on Customer Service field tasks across potentially all nbn technologies. This autonomous role involves installation, repair, and maintenance of nbn products and services. You'll work in various environments, mostly inside customer premises, with responsibilities including:
1. Cabling installation (copper, fibre, HFC) including jointing, jumpering, and splicing
2. Customer premises installation of nbn Customer Premises Equipment (CPE)
3. Fault diagnosis and repair of nbn cabling networks and nbn CPE
Hours are from 7am to 7pm based on business needs, with a flexible working environment encouraged.
About you
We seek experienced candidates with HFC experience or transferable skills from communication cabling, eager to explore a career in telecom. Customer service skills, honesty, integrity, self-motivation, and a current & clean Driver's License are essential. Strong communication skills, both written and verbal, are also required.
Life at nbn
Being part of nbn means contributing to Australia's network—making a difference in how Australians connect and do business. We promote an inclusive, flexible, and supportive workplace, valuing diversity and offering benefits like paid parental leave, diversity initiatives, and recognition as a WORK180 Endorsed Employer for Women.
Next steps
If interested, please apply by submitting your resume through the provided links. No cover letter or selection criteria are required. This is a permanent role, and applicants must have full working rights in Australia.
Additional information
* Seniority level: Mid-Senior level
* Employment type: Full-time
* Job function: Other
* Industries: Technology, Information and Media
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