Reservations Agent Opportunity
We are seeking a highly skilled and organized Reservations Agent to join our team. The successful candidate will have excellent communication skills, be able to work well under pressure, and have a passion for delivering exceptional customer service.
In this role, you will be responsible for managing guest bookings, responding to enquiries, and promoting resort offers. You will also be required to stay up-to-date with industry trends and ensure that our guests have an unforgettable experience.
To be successful in this role, you will need:
* Experience with reservations systems
* SIGNIFICANT EXPERIENCE IN HOTEL RESERVATIONS OR FRONT OFFICE ENVIRONMENTS
* Intermediate to advanced Microsoft Office Suite skills
* Strong sales focus and the ability to up-sell hotel features
* Effective communication skills and the ability to juggle multiple calls and enquiries
You will also enjoy a range of benefits including:
* Discounts on food, accommodation, and spa treatments
* Employee Assistance Program
* Comprehensive training and orientation
* Annual and fortnightly staff awards
* Refer a friend incentive