Job Description
Key Responsibilities
* Business Development & Campus Growth Drive local business development, collaborate with marketing and sales teams to increase student enrolments and support campus expansion strategies, ensuring sustainable growth.
* Academic Leadership Manage educators and training staff to deliver high-quality courses aligned with national standards. Ensure compliance with all regulatory requirements and continuous curriculum improvement.
* Campus Operations Oversee day-to-day operations, administration, facilities management, student support services, and campus logistics to provide a secure, inclusive, and engaging learning environment.
* Industry, Employers and Community Engagement Build strong relationships with industry, employers, and community stakeholders, and promote student work placements and industry-relevant training.
* Compliance & Quality Assurance Ensure all campus activities meet IHNA policies, legislative requirements, and quality standards. Participate in internal audits, manage risk, and ensure accreditation and legislative compliance.
* Student Experience & Support Facilitate student retention, manage feedback systems, uphold academic integrity, and support student wellbeing across VET courses.
* Training & Assessment Lead the design, delivery, and continuous improvement of training programs, ensuring they are well-structured, engaging, and meet the needs of diverse learners.
* Performance & Monitoring Implement strategies to achieve KPIs, monitor campus performance, and provide detailed reports to executive leadership.
* Business Growth Support new business initiatives, tenders, and revenue streams, aligning programs with market and industry needs.
* Stakeholder Relationships Foster ongoing engagement with IHNA working committees to keep training current, compliant and industry relevant.
* Operational Management Lead campus facilities, resources and equipment's logistics allocation, and administrative functions to support high standards of simulation, safety, ethics, and inclusivity.
* Regulatory & Funding Compliance Maintain currency with reporting, auditing, and funding requirements at both state and federal levels.
* Workforce Management Effectively manage staffing levels to ensure the campus is adequately resourced to deliver high-quality services and training.
Qualifications & Certifications
* Degree in Management, Education, or related field (highly desirable)
* Certificate IV or Diploma in Training & Assessment (TAE) (desirable)
* Working with Children Check
* National Police Check
* Driver's License
* Knowledge of Workplace Health & Safety, risk assessments, and quality assurance systems
Desired Skills and Experience
* A student-centric approach - supporting student course progress, maintaining high completion rates, and providing guidance beyond training to assist students in securing employment.
* Extensive expertise in RTO operational management, compliance, and curriculum delivery - demonstrating a deep understanding of training standards, assessment practices, and quality assurance.
* Strong relationship-building skills - the ability to develop and maintain strategic partnerships with industry, government, and community stakeholders to ensure training remains relevant and industry-aligned.
* Proven leadership capabilities - motivating and inspiring teams, managing change effectively, and fostering a positive, high-performance culture.
* Sound knowledge of funding, accreditation, and legislative frameworks (including ASQA, ESOS) to ensure ongoing compliance and strategic growth.
* Exceptional organisational, project management, and administrative skills - the capacity to oversee multiple initiatives, meet deadlines, and sustain operational excellence.
* A results-driven mindset - focused on continuous improvement, achieving KPIs, and driving performance outcomes.
* Outstanding communication, stakeholder engagement, and negotiation skills - the ability to influence, collaborate, and represent the organisation confidently across diverse audiences.
Why Join IHNA?
* Leadership role with genuine influence and impact
* Opportunities for professional growth and development
* Access to Employee Assistance Program for wellbeing support
Diversity and Inclusion
HCI supports diversity and inclusion, providing equal opportunity in employment to all suitably abled people without discrimination or harassment based on a personal characteristic protected under the Equal Opportunity Act. Indigenous Australians and Aboriginal & Torres Strait Islanders are also encouraged to apply for the position.
All recruitment, selection and promotion decisions will be based on the best qualified and experienced candidate who can perform the genuine occupational requirements of this position.
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