About Lorikeet Lorikeet is the most powerful customer support AI for complex businesses like fintechs, healthtechs, marketplaces, and delivery services.We're building this from the ground up, based on the premise that most support responses should be automated with transparent, customizable AI. Support teams should focus on managing automation and engaging with complex cases, rather than handling high volumes of simple tickets. Once freed from reactive support, teams can provide personalized concierge services to their customers.To deliver this, we leverage Jamie's experience as an early member of Google's generative AI team and Steve's experience building for operational teams at Stripe, along with our team members from Stripe, Canva, Atlassian, Dropbox, and Dovetail.We are growing rapidly, have paying customers, real revenue, an exciting roadmap, and a strong sales pipeline. We're well funded by leading VCs and angel investors, including Blackbird, Square Peg, Claire Hughes Johnson (ex-Stripe COO), Cristina Cordova (Linear COO), Bob Van Winden (Stripe Head of Support), and Cos Nicolaescu (Brex CTO). Our global customers include: The largest telehealth company in AustraliaThe largest bank for teens in the USOne of the largest NFT marketplaces by trading volumeOne of the largest Web3 gaming companies and several other enterprise customers handling over 1 million support tickets annually. What's unique about this opportunity? Technical founders and an engineering-led culture. Most at Lorikeet write code. Everyone owns working with users and building great products. Engineers will take ownership of challenging problems, defining and implementing solutions.Warm, mature, in-person, flexible culture. Low ego, high trust team. We value working together in our nice Surry Hills office, with flexible hours to accommodate life outside of work. We are committed to diversity and encourage candidates from underrepresented backgrounds to apply, valuing user obsession and eagerness to learn over traditional credentials.High pay, high expectations, high performance. We aim to match unicorn-scale salaries and offer potentially life-changing equity. Our team receives the same updates as our investors, as they are owners and investors too.On the technical cutting edge. We are defining what an AI-first SaaS product looks like, exploring new UI/UX, capabilities, and data models. Our AI challenges are beyond the biggest research labs. We use a modern tech stack: Typescript, React/Remix, PrismaORM, NestJS, and some Python. Knowledge of these is helpful, but good engineers will learn new languages easily.No nonsense recruitment process. It includes informal chats and a two-day paid work trial, giving us both a chance to see if we're a good fit. About the role and you You will build a truly innovative customer support platform, defining what an AI-first SaaS product looks like. The AI challenges we tackle are at the forefront of research.We'd love to hear from you if:You are excited to work with a top-tier team on these challengesYou have 2-5 years of experience shipping high-quality code at a startup or large companyYou seek a career-defining opportunity to grow rapidly within a fast-growing companyIf you don't quite match all criteria but come from an underrepresented background, we strongly encourage you to reach out. We believe diverse teams perform better and reflect a broad spectrum of identities and experiences.