Job Overview
The role of Customer Service Representative is to provide timely and effective email-based support to users. This involves assisting in the maintenance and improvement of user support resources, performing user-related clerical and administrative tasks, and contributing to achieving all user support Key Performance Indicators (KPIs).
Key Responsibilities
* Provide timely and effective email-based support
* Assist in the maintenance and improvement of user support resources
* Perform user-related clerical and administrative tasks
* Contribute to achieving all user support KPIs
Requirements
* Highly developed written and oral communication skills
* Ability to analyze user queries and provide effective responses
* Effective time management, planning, and organizational skills
* Relationship management skills