AUS - Cruiseabout Future Team Leader - Erina, NSW
Job no: 529167
Brand: Cruiseabout
Work type: Full time
Location: New South Wales
Categories: Sales and Customer Service, Leadership
* Absolutely love setting sail on the seas?
* Have a knack for making travel dreams come true, especially when it comes to cruise adventures?
* Looking for your next leadership opportunity?
Key Responsibilities
* Quoting, booking and invoicing cruise bookings and packages
* Ensure that KPIs are met, meeting and exceed monthly sales targets
* Support and handle walk in, email & telephone enquiries efficiently and accurately
* Maximise sales opportunities by upselling & cross‐selling
* Monitor and action all relevant mailboxes daily
* Maintain accurate and comprehensive product information in order to deliver and generate sales
Who are you?
* Proven experience working in a customer service environment and working towards sales targets
* Minimum 2 years' retail or wholesale experience in the Cruise or Travel Industry
* GDS experience
* Exceptional focus on details, adept problem‐solving skills, and thrive under pressure
* Ambitious, highly motivated, and proficient in organising tasks efficiently
Set Sail on Exclusive Perks: Opportunities to participate in onboard ship inspections and enjoy exclusive cruise discounts for your personal seafaring adventures
Navigate the World: Become a cruise expert with access to industry travel discounts and qualify for sponsored 'Familiarisation Cruises' to explore new destinations and cruise products worldwide
Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry – Flight Centre Travel Group Australia is proud to be a certified Great Place To Work Australia New Zealand Pty Ltd
Diverse Crew: FCTG is an Equal Opportunity Employer and encourages all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno‐religious minority groups and people with disability
Chart Your Course for Growth: Access tailored Learning & Development pathways, including in‐depth training on cruise products to enhance your skills
Exclusive Staff Discounts: Accessible via our employee‐only portal with 350+ of Australia's leading retailers, health and wellness discounts, financial planning advice, employee share plan and more
Explore Endless Horizons: Build a rewarding career across our global network of brands and businesses – we prioritise promoting talent from within.
Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, and access to an internal gym
Mental Health: Support and Employee Assistance Program for staff and family
Social: Regular awards nights, social team‐building and industry events, with the opportunity to attend global conferences (Bangkok in 2026)
Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave
Sustainability at the Helm: As stewards of the seas, we're committed to sustainable practices that protect the environment for the future of cruising and tourism
Please advise your leader before applying.
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