Overview
To provide a consistent, quality housekeeping service to the customers of Civeo, through leadership and overall management of Civeo Housekeeping operations.
Roster: 14-7 or as otherwise agreed from time to time.
Position Overview
To lead and supervise a team of housekeeping staff to ensure housekeeping services are carried out efficiently and effectively.
Responsibilities
Primary Duties and Responsibilities
People
To promote team performance in line with Civeo operational objectives.
To manage and motivate Housekeeping staff and establish an open, values-based culture, championing Civeo's core values
To establish open communication between housekeeping and other village teams to ensure an excellent, timely and high standard of service is provided for our customers.
To develop rosters and staffing structures to ensure the availability of sufficient staff at appropriate skill levels at all times to deliver essential services.
To promote a safety culture amongst staff by providing information, training, instruction and supervision in managing workplace risks.
Customers
To ensure a professional and service-focused Hospitality culture is maintained by the Housekeeping team.
To facilitate and maintain a safe environment for our customers, staff and visitors.
Process
To develop, coordinate and oversee production cleaning schedules.
To ensure compliance to all standard operating procedures and brand standards, and to carry out regular quality checks on the work carried out by the Housekeeping team.
To manage compliance to meet Key Performance Indicators as defined by organisational requirements.
To ensure all health, safety, quality and environmental standards and legislation are strictly implemented, ensuring a safe environment for employees, customers, contractors and visitors, delivering year on year reduction in non-compliance and incidents.
To maintain all agreed health, safety, quality and environmental accreditations, including but not limited to ISO *****, ISO ****, ISO ***** and HACCP.
To contribute and actively participate in continuous improvement innovations at Village, regional and national levels.
To undertake coordinated and recorded daily room audits.
To coordinate and delegate daily tasks in relation to room and facility cleaning.
To coordinate and ensure effective storage of stock and equipment
To ensure that adequate supplies of consumables, housekeeping materials and equipment are maintained.
To delegate daily work sheets to rostered staff
Finance
To achieve budget targets in both labour and consumable budgets.
To ensure all customer back-charges and maintenance requirements are passed on to the Administration team for processing.
Qualifications
Knowledge, Skills and Experience
Professional Qualifications
Grade 12 standard of education with ability to read, write and perform numerical calculations commensurate with the duties of the position.
Manual Drivers licence, Class C.
Experience
At least 5 years hospitality industry experience in a Rooms Division role.
Experience in Workplace Health and Safety requirements for the hospitality industry.
Experience of leading and motivating a team.
Skills
Proficient with Microsoft Office software, including Excel and Word.
Knowledge of stock control and ordering procedures.
Knowledge of industry cleaning standards.
Good knowledge of relevant chemicals, their storage and application.
Understanding of rostering principles.
Knowledge of how to create service schedules on a daily, weekly and monthly basis.
Knowledge of workplace safety systems and compliance, including responsibilities to self, other persons and property, including the safe operation of plant and equipment and manual handling.
Competency
Behaviours
Adhering to Principles and Values
Deals with others in a straightforward and honest manner, gaining trust.
Does what he or she says and is accountable for actions
Maintains confidentiality
Supports company values
Conveys good news and bad
Maintains the standards of ethical behaviour
Treats people with respect and dignity
Demonstrates genuine caring for people
Lives Civeo values
Leading and Supervising
Defines roles and responsibilities
Motivates and challenges employees
Delegates effectively, rewards contributions and manages collaboratively
Provides feedback and coaching
Rewards hard work and risk taking
Takes on mentoring roles
Challenges and develops employees
Accepts mistakes
Provides visibility and opportunity
Delivering Results and Meeting Customer Expectations
Builds customer confidence
Is committed to increasing customer satisfaction
Sets achievable customer expectations, assumes responsibility for solving customer problems, and ensures commitments to customers are met
Solicits opinions and ideas from customers
Responds to internal customers
Planning and Organising
Plans workload to ensure timely completion of tasks.
Assists staff with time management when appropriate
Good attendance/starts work on time
Can recognize priorities and reorganize work tasks accordingly
Uses available organizing tools to plan work
Anticipates possible slow points in planning timelines
Maintains an organized work space that permits rearranging of work files.
Proposes timeline and benchmarks for new work assignments and modifies as needed
Coping with Pressures and Setbacks
Meets commitments, works independently, and accepts accountability.
Handles change, sets personal standards, and stays focused under pressure.
Meets attendance and punctuality requirements
Steps up when asked
Deciding and Initiating Action
Tackles problems and takes independent action.
Seeks out new responsibilities and acts on opportunities.
Generates new ideas.
Practices self-development.
Working with People
Meets all team deadlines and responsibilities
Listens to others and values opinions
Helps team leader to meet goals
Welcomes newcomers and promotes a team atmosphere.
Seeks win-win relationships
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the position.
High level of physical fitness, health and strength
Lift, push, pull and carry up to approximately 15kgs
Stand and walk for extended periods of time
The ability to bend, stretch, twist, or reach with your body, arms, and legs.
Climb, balance, and kneel
Squat, crouch and sit
Reach above shoulder level, chest to shoulder level, below chest level and behind body
Twist, turn and tilt neck
Good hand eye coordination
Work in confined spaces
Tolerate exposure to dust and chemicals
Tolerate working in hot temperatures and in wet conditions
Walk up and down stairs
Push a trolley
Use a step ladder
Operate a vehicle
Perform foot pedal action
Unimpaired vision (including with the aid of prescription eye glasses)
Unimpaired hearing (including with the use of a hearing aid)
Manual dexterity and strength – the ability to move hands and fingers to grasp, manipulate and assemble objects.
Stamina – The ability to exert yourself physically over long periods
Trunk strength - The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without fatiguing.
Tolerate any required personal protective equipment (PPE) such as gloves, or other PPE deemed necessary.
About Us
Civeo Australia, a division of Civeo Corporation, provides workforce accommodation services globally.
In Australia, we own 9,000 permanent rooms across QLD, NSW, and WA, and operate more than 20,000 rooms in client-owned properties in remote regions of WA and SA.
Our services include accommodation, food services, housekeeping, and property maintenance.
With over 40 years of experience, Civeo supports individuals who live and work away from home.
We're committed to fostering sustainable partnerships and inclusive opportunities in all the communities we operate in.
By actively engaging with Traditional Owners and First Nations Businesses, we're not just operating accommodation villages, we're nurturing relationships that honour the rich cultural heritage of the land.
We're safe, welcoming and proud to encourage Aboriginal & Torres Strait Islander people to join us.
Stay Well.
Work Well.
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