Duties and Responsibilities
Provide customer service, record keeping, making bookings, and receiving payments for the orthodontic service in UPDH2 three evenings a week at the reception area.
The overall job description below outlines the main areas of responsibility of the Employee:
* Greet patients with a smile and warm welcome, give clear information to the orthodontic patients as required
* Receive payment from orthodontic patients, verify and save the records accurately; issue invoices/receipts
* Print out receipt for the orthodontic patients, receive phone calls in a friendly professional manner, make phone calls for appointments, follow‑up, promotions etc.
* Assist orthodontists to communicate with patients when required and develop excellent customer service skills
* Register new patients on the computer software system, search for the old patient data (ID) as required; Assist hospital manager to prepare documents for monthly payments for orthodontists
* Keep hard and soft copies of all clinic forms, and arrange them for easy access, making sure there are always enough forms on‑hand
* Ensure patient records are updated at each visit
* Regularly check the tidiness and cleanliness of the reception area
* Report to the clinic manager if they have any concerns
* Maintain contact with outside dental labs, and contact them to send and receive the orthodontic work that cannot be done in our own lab
* Keep clear records of the impressions and the models etc. sent to/received from the lab by working closely with dentist, dental student, and the dental assistant
* Contact UP dental lab staff and keep good records regarding the sending and receiving of prosthetic and other work related to them.
* Work diligently as part of a dynamic, cohesive and hard‑working team.
* Communicate well with dental students and staff, avoiding conflict.
* Remind tutors to sign in and sign out their working time accurately; record tutors' sessions; check attendance of students; keep accurate records and calculate student scores when required.
* Record all patient appointments and payments.
* Carry out other duties as required by the orthodontists and hospital managers.
Minimum Qualifications and Requirements
Experience
* At least 1-year experience in customer service or working directly with the public or admin work
* Able to use English
* Able to use Ms Word and Excel
Education
* Has a bachelor degree and can read and write Khmer and English
* Communication skills: able to explain policies and procedures clearly to customers and the public
* Interpersonal skills: understand and communicate information effectively in order to establish positive relationships
* Organizational skills: able to retrieve files and other important information quickly and efficiently
* Time Management skills: manage one's own time and the time of others
Personal Quality
* Integrity: adhere to the applicable confidentiality and privacy rules governing the dissemination of information
* Service Orientation: actively look for ways to help people
* Active Learning: understand the implications of new information for both current and future problem‑solving and decision‑making
* Attention to Detail: careful about detail and thorough in completing work tasks
* Flexibility: willing to work flexible hours
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