Vantage Strata is one of Canberra's leading strata and building management firms, supporting residential, commercial and mixed‐use buildings across the ACT. Our Canberra delivery teams are supported by operational and finance functions in Kuala Lumpur. We are investing seriously in the way we work — and that is where this role comes in.
ABOUT PROJECT LIGHTHOUSE 2.0
Project Lighthouse 2.0 is our internal business improvement program. The 2026 phase, endorsed by our Steering Committee in May, focuses on streamlining how we deliver strata management services through better process documentation, operational metrics, integrated digital workflows and modernised reporting. The program spans active initiatives across strata management, building management, finance and facilities, with executive sponsorship from the CEO.
THE ROLE
We are looking for a Business Analyst / Project Manager to join Project Lighthouse 2.0 as the day‐to‐day execution muscle behind delivery. You will report to the Project Lead and work directly with our CEO and project advisor, and partner closely with our soon‐to‐be‐recruited Smartsheet Designer/Developer to build the integrated workflow and reporting tools at the heart of the program.
This is a hands‐on, varied role spanning process design, project delivery, systems work and change management. You will be in front of the people doing the work — Strata Managers, Building Managers, Facilities Managers, Pod Leaders and the Finance team — and the people setting direction at the executive level.
KEY RESPONSIBILITIES
* Project office and delivery — task tracking, working group coordination, milestone management and fortnightly status reporting across active workstreams.
* Stakeholder engagement — work closely with the Project Lead, CEO, project advisor and subject‐matter experts to surface requirements, unblock decisions and keep delivery moving.
* Process documentation and workflow design — capture current‐state processes, design future‐state workflows, and accelerate the development of standard operating procedures, checklists and templates.
* Integrated workflow tools, reporting and analytics — partner with the Smartsheet Designer/Developer to design and ship end‐to‐end workflow management tools, operational metrics reports and dashboards spanning Smartsheet, Resvu and PIQ.
* Change management and adoption — support the rollout of new processes and tools across pods and functions; build training materials and embed new ways of working alongside operational leaders.
* Quality and consistency — maintain documentation standards, ensure deliverables align across initiatives, and surface dependencies between workstreams.
WHAT YOU'LL BRING
* 5+ years' experience in a Business Analyst, Project Manager or hybrid role, with delivery of at least one substantial process improvement, systems implementation or digital workflow program.
* Strong process design and documentation skills — comfortable mapping current state, designing future state, and writing clear, usable procedures.
* Demonstrated ability to manage multi‐stakeholder, multi‐workstream projects with discipline of cadence, clear status and reliable follow‐through.
* Excellent written and verbal communication — including facilitating workshops, presenting findings and translating operational complexity into clear deliverables.
* A systems mindset — comfortable across multiple platforms, with genuine curiosity for how tools fit together (or don't) and what good integration looks like.
* Must be Canberra based
* Strata, property management, facilities or financial services industry experience.
* Hands‐on experience with Smartsheet, Resvu, PIQ or similar workflow and customer engagement platforms.
* Change management training or certification (Prosci, ADKAR or equivalent).
* Experience in fast‐moving SME or scale‐up environments.
WHY THIS ROLE
This is not generic project admin. You will work directly with our CEO and project leadership on a clearly scoped improvement program with real momentum and executive sponsorship. The work spans process design, systems delivery, change management and stakeholder facilitation — variety that genuinely keeps things interesting, with deliverables that will leave Vantage materially better than they are today. A contract opportunity through to December 2026 with a defined plan and the autonomy to deliver against it.
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