Job Description
Support the IBD Sales Team by delivering expert product demonstrations, technical guidance, and application training that advance sales opportunities and strengthen customer confidence.
Key Responsibilities
* Respond to customer and Sales Team inquiries, providing technical guidance and application support within agreed timeframes.
* Conduct tailored demonstrations of ANI products, ensuring all relevant information is captured and CRM records are maintained.
* Plan and coordinate travel across the territory to support demonstrations, onsite customer training, technical support, and marketing activities.
* Deliver intermediate and advanced training for internal staff and customers, maintaining accurate training records.
* Collaborate with Marketing on lead‐generation activities, technical presentations, workshops, and product launch coordination.
* Work closely with Product Management on demo equipment deployment and provide product lifecycle feedback to the factory.
* Partner with the Service Department for advanced troubleshooting and repair support for demo and customer equipment.
* Adhere to Quality Assurance processes, reporting complaints, issues, and improvement opportunities.
Location
Macquarie Park, Sydney. The role offers working from home flexibility and requires interstate travel approximately once a month.
Qualifications
* Tertiary qualification in a relevant scientific discipline (e.g., Physics, Earth Sciences, Materials Science).
* Experience working with XRF technologies (highly regarded).
* Strong communication and presentation skills with the ability to convey technical concepts clearly.
* Previous experience in Product Management, Technical Applications, or Technical Sales.
* Ability and willingness to travel across Australia/New Zealand and internationally as required.
Requirements
Successful candidates will be required to complete a background and criminal history check.
EEO Statement
Wabtec is an Equal Opportunity Employer. We welcome talent of all backgrounds, experiences, and identities, including race, gender, age, disability, veteran status and more.
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