Company DescriptionDiscover the Sofitel Sydney Darling Harbour. Sofitel Sydney Darling Harbour welcomes guests into a world of luxury blending French Art de Vivre and local culture. The Flagship hotel boasts 590 rooms and suites, four vibrant bars and restaurants, a stunning, award winning outdoor infinity pool, state of the art gym overlooking the city skyline, exclusive top floor Executive Lounge and our well renowned luxurious spa.Outstanding people make it all happen and we are committed to creating an energising, rewarding and exciting work environment. Become part of a culture that is dedicated to executing exceptional luxury experiences for our guests.Benefits, Rewards, MotivationsIndustry benefits worldwide on accommodation, dining and lifestyle services.Access to daily discounted coffee and Ambassador dining menu.A unique training platform to enhance your skills and knowledge.Job DescriptionAlways provide a sense of welcome and departure to all visitors of the Hotel.Provide correct and accurate information in response to all inquiries.Lead by example with regards to departmental grooming and attitude.Ensure that you are aware of the daily activities via Daily Round-up, Opera and diary.To be aware of all ongoing matters within the Hotel and any special events those are planned.Be aware of all daily VIPs.Follow and implement all departmental procedures, standard operating procedures (SOPs) and checklists.Liaise closely with the Front Office, Guest relations, Reservations, the Bell Captain and Valet to ensure guests' arrivals, departures and queries are handled courteously and efficiently.Demonstrate the “Passion for Excellence” through serving our guests with flair and professionalism, ensuring that their requests are quickly and efficiently achieved.Ensure all guests are provided with personalized service and that the “Essence of Pleasure” is achieved.Embody the art of French hospitality through a “can do” attitude.Perform tasks in a timely manner.Assist with implementation and maintenance of Sofitel Brand Standards.QualificationsValid Australian Driver's License.Strong communication skills.Always display a professional appearance, representing our Sofitel brand.Ability to work a rotating roster including weekends & public holidays.Additional InformationIf you share our passion for hospitality, service excellence, innovation and drive, we would love to hear from you!Our commitment to Diversity & Inclusion:We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.Please note that full-time Australian Working Rights are required for this role.
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