Job Opportunity: Technical Services Lead
Are you passionate about leading cutting-edge technology initiatives? Do you thrive in dynamic environments where innovation and excellence are at the forefront?
The Role
As a Technical Services Lead, you will be responsible for managing and operating enterprise server and database platforms. You will lead a team of engineers dedicated to designing, building, integrating, and operating Microsoft platforms that support a wide range of faculty and critical university divisions.
Key Responsibilities:
* Leadership & Team Management: Inspire and guide a team to achieve high service availability and meet agreed service targets.
* Innovation & Automation: Drive excellence in automation and innovation within platform management.
* Resource Development: Lead resource development and create policies, operating procedures, strategies, and reporting mechanisms.
* Collaboration: Work closely with other teams to develop standard solutions and design bespoke solutions to meet specific business needs.
* Project Management: Manage the implementation of major projects and change initiatives with institution-wide impact.
Requirements:
* Technical proficiency in on-premise Microsoft server and database platforms and management systems.
* Demonstrated experience in system analysis including a thorough knowledge of ICT best practices.
* Excellent management and customer service skills with proven ability to strategically manage and provide authoritative technical and policy advice at a high level.
* Outstanding planning and organisational skills, with experience establishing priorities, allocating resources and meeting deadlines in a large, complex organisation.
* Highly developed analytical and conceptual skills including proven ability to troubleshoot within a complex ICT environment.
* Superior interpersonal and communication skills with the ability to build successful relationships, influence, negotiate and achieve consensus at senior levels.
* Demonstrated ability to manage major change initiatives in a complex and specialised area of operations.
About Monash University Culture
At Monash, work feels different. There's a sense of belonging from contributing to something groundbreaking – a place where great things happen.
We value difference and diversity, and welcome everyone's contributions, lived experience and expertise.
Monash supports flexible working arrangements.