Job Opportunity:
Senior Workforce Specialist
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About Us:
We provide essential care and high-quality support that enriches the lives of our customers. We employ over 1300 staff in various regions across VIC, NSW, and TAS.
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Job Responsibilities:
* Act as a key contact for employee relations matters, including handling grievances, mediating conflicts, and overseeing workplace investigations
* Support a balanced outcome for all parties in relation to interpreting HR policies, employment law, and workplace practices and expectations
* Support the Employee Health and Wellbeing Specialist with employee wellbeing tasks as required
* Support general HR functions, which may include recruitment, onboarding, and HR administration
* Conduct and track employee background checks, employee development opportunities, and coaching conversations
* Collaborate and create connection with HR, management, and operational teams to ensure delivery of business outcomes
* Maintain accurate and confidential employee relations records and prepare relevant reports
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Requirements:
* Proven experience in an employee relations, HR, or similar role, or significant transferrable operational experience in a people-focused environment
* Demonstrated ability to manage performance, mediate disputes, and negotiate to achieve business outcomes
* Genuine passion for employees' wellbeing, engagement, and organisational culture
* Highly organised with strong attention to detail and confidentiality
* Operations background or direct experience in operational environments is highly advantageous
* Demonstrated experience as a decision maker in employee relations matters
* Excellent written, verbal, and interpersonal communication skills
* Ability to work independently and as part of a multi-disciplinary team
* Ability to liaise and maintain positive working relationships with stakeholders
* Curious, intuitive, resilient, and agile