Total Ventilation and Hygiene Services – Mackay QLD
TVH is Australia's leading national mechanical (HVAC), electrical, fire, hydraulic, and general maintenance service provider. With over 650 employees nationwide, we are committed to delivering competitive and high-quality services to our broad customer base.
Job Description
We are seeking an experienced and highly organised Regional Manager to oversee our Central and North Queensland (CQ/NQ) operations. This position is pivotal in ensuring operational excellence, financial performance, and client satisfaction across all teams within the region.
Key Responsibilities
* Support schedulers, Service Supervisors and technicians in achieving their goals aligned with business objectives
* Ensure all teams meet or exceed customer KPIs through effective communication and proactive customer engagement
* Monitor and own financial results for your region
* Become the face of the region for our customers, the first person for them to call
* Foster strong cross-functional collaboration between operations, finance, HR, compliance, and customer-facing teams to maintain smooth workflows and accountability
* Lead continuous improvement initiatives in workflows, dashboards, and reporting to enhance operational efficiency and customer outcomes
* Approve and oversee critical business decisions including quotes, timesheets, leave requests, and recruitment in line with commercial goals and workforce planning
* Maintain oversight of escalations, dispute resolution, incident management, and compliance issues, ensuring timely and effective resolution
* Champion a positive workplace culture focused on employee development, high performance, and accountability
* Drive business development initiatives, including onboarding new customers and expanding existing accounts to maximise productivity and growth
* Collaborate closely with the Invoicing and Compliance teams to ensure accurate financial reporting and adherence to internal policies
Qualifications & Experience
* Extensive leadership experience managing multi-disciplinary operational teams
* Strong commercial acumen with a track record of driving profitability and growth
* Proven ability to deliver high levels of customer satisfaction in a service-oriented environment
* Excellent communication, negotiation, and stakeholder management skills
* Experience with financial reporting, budgeting, and workforce planning
* Background in HR management including recruitment, performance management, and employee relations
* Proficient in operational dashboards, CRM, and scheduling software
* Strategic leadership and vision
* Results-driven with strong commercial focus
* Exceptional interpersonal and communication skills
* Problem-solving and decision-making aptitude
* Ability to foster collaboration across diverse teams
* Resilience and adaptability in a fast-paced environment
* Commitment to continuous improvement and quality standards
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