Customer Service Operative
Join our Customer Service team at Townsville Shopping Centre
We are currently recruiting for Customer Service Operatives to be based at Townsville Shopping Centre on a Part time basis.
At Trident, our Customer Service team at Townsville Shopping Centre offers a supportive and inclusive team environment where you're encouraged to bring your best every day.
If you're new to Customer Service and interested in developing new skills, this position provides a fantastic opportunity to learn at your own pace with on-the-job support.
With rostered shifts, this position offers flexibility so you can enjoy a great work-life balance.
About you:
You will enjoy working as part of a team.
You will be positive and optimistic.
You will be motivated and able to multi-task.
You will have an eye for detail.
You will be able to work unsupervised.
You will be organised and have strong time management skills.
You will be committed to workplace health and safety.
The Position
Trident’s integrated services team at Sunshine Plaza delivers the customer service, security, cleaning, landscaping, and maintenance programmes. As a member of the customer service team, you will be responsible for:
Greeting customers – at the Customer Service Desk or roaming the centre
Answering and dealing with telephone enquiries
Issuing Sunshine Plaza gift vouchers
Issuing mobility aids for use in the centre (e.g., wheelchairs, scooters)
Liaising with centre management and tenants
Assisting centre management in marketing and other centre initiatives
Skills and Experience
You will have:
Excellent personal presentation
Effective verbal and written communication skills
Excellent computer skills
Effective listening skills
Impeccable presentation
Ability to maintain confidentiality
Why you?
You're someone who thrives in a fast-paced, people-focused environment and is passionate about delivering memorable customer experiences. If you're reliable, eager to learn, and love being part of a vibrant team—this is the opportunity for you!