Base Salary + Super + Company Van + Tools
Victory Curtains and Blinds has been providing premium custom-made window furnishings to Australian homes for over 30 years. We're on the hunt for a reliable, hands-on and enthusiastic individual with a hands-on background to be the right-hand of our National Technical Manager in overseeing the installer network and maintaining high standards.
This role combines administrative and field support, including debriefing, system updates, technical problem-solving, training, and escalations, to ensure accurate job outcomes and a consistent, high-quality customer experience.
The successful candidate will receive all necessary product and installation training
Responsibilities
* Perform technical support on-site through supporting the training of installers and other team members.
* Perform on-site check measures alongside installations and service calls as required.
* Conduct debriefs with installers, reviewing paperwork, job notes and systems entries to improve accuracy.
* Ensure all installer jobs outcomes are updated on internal system.
* Work closely with internal teams, providing support where required.
* Manage escalated jobs and perform high quality customer service.
About You
* The successful applicant will have:
* Previous experience with our line of products is highly advantageous.
* Openness to learning
* Problem-solving skills
* Thorough knowledge of tools and equipment
* Aptitude for general maintenance would be essential.
* Building trade would be advantageous but not essential
On Offer
* Stable and secure role with room to grow
* Have opportunities presented to you including potentially interstate travel
* Full training provided
* Company van with tools provided
Please note that due to the high volume of applicants, only shortlisted candidates will be contacted.
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