The role of Desktop Support Officer requires a capable and organized individual to coordinate various tasks, providing timely and accurate onsite/on-call assistance to end-users within the organization's desktop computing environment.
Key skills include troubleshooting computer OS/peripherals, handling different PC operating systems, performing hardware/software installation, basic knowledge of SOE and group policies, printer support, MS Office tools installation & troubleshooting, excellent customer service, field experience supporting technologies and services, advanced technical abilities including solid troubleshooting skills applicable to Windows, Apple, and virtual operating systems.
Personal attributes required for this role include good knowledge of infrastructure support, strong analytical and problem-solving capabilities, well-organized and detail-oriented approach, strong customer service ethic and great communication skills, ability to work independently and in a collaborative team-oriented environment.
In-depth knowledge of Microsoft Office applications, PC laptop hardware, PC laptop peripherals, including printers, is essential. Additionally, basic knowledge of Active Directory, Exchange, Apple OS, SCCM is necessary.