Join to apply for the Product Owner role at NSW Department of Customer ServiceJoin to apply for the Product Owner role at NSW Department of Customer ServiceNSW Department of Customer Service provided pay rangeThis range is provided by NSW Department of Customer Service. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay rangeA$125,693.00/yr - A$138,510.00/yrRole Title: Product OwnerClerk Grade: 9/10Employment Type: Ongoing, Full-timeSalary range for Clerk Grade 9/10: $125,693 - $138,510pa, plus superannuation and leave loadingWe have dedicated office space in Gosford with hybrid and flexible working conditions available.The Long Service Corporation is a standalone agency within the Department of Customer Services that reports directly to the Managing Director of Service NSW whilst maintaining its executive agency status.About the team:The Long Service Corporation (LSC) manages portable long service schemes for the building and construction industry and contract cleaning industry, and we are about to launch our third scheme for community services industry (CSI).You'll be joining the newly established Digital and Program Delivery team in LSC. The team is leading the delivery of new portable long service leave schemes, including the development and rollout of the systems and processes needed to administer them. In addition, this team is also responsible for ongoing improvement initiatives ensuring our current schemes and systems continue to evolve and improve.Your day-to-day:Lead the development and delivery of LSC's product vision, strategy, and roadmapsTranslate customer insights into clear product requirements and user storiesWork closely with stakeholders to gather feedback and prioritise featuresCollaborate with cross-functional teams to ensure user-focused product design and developmentManage product issues and risks and support timely problem resolutionBuild strong relationships with internal and external stakeholdersDrive continuous improvement and innovation in product delivery and performanceRole Title: Product OwnerClerk Grade: 9/10Employment Type: Ongoing, Full-timeSalary range for Clerk Grade 9/10: $125,693 - $138,510pa, plus superannuation and leave loadingWe have dedicated office space in Gosford with hybrid and flexible working conditions available.The Long Service Corporation is a standalone agency within the Department of Customer Services that reports directly to the Managing Director of Service NSW whilst maintaining its executive agency status.About the team:The Long Service Corporation (LSC) manages portable long service schemes for the building and construction industry and contract cleaning industry, and we are about to launch our third scheme for community services industry (CSI).You'll be joining the newly established Digital and Program Delivery team in LSC. The team is leading the delivery of new portable long service leave schemes, including the development and rollout of the systems and processes needed to administer them. In addition, this team is also responsible for ongoing improvement initiatives ensuring our current schemes and systems continue to evolve and improve.Your day-to-day:Lead the development and delivery of LSC's product vision, strategy, and roadmapsTranslate customer insights into clear product requirements and user storiesWork closely with stakeholders to gather feedback and prioritise featuresCollaborate with cross-functional teams to ensure user-focused product design and developmentManage product issues and risks and support timely problem resolutionBuild strong relationships with internal and external stakeholdersDrive continuous improvement and innovation in product delivery and performanceTo be successful in this role you will demonstrate:A strong ability to lead product strategy and delivery, with a focus on customer needs and continuous improvementExcellent communication and stakeholder management skillsSound judgement in prioritising features and resolving issuesA proactive approach to identifying opportunities through research analysisCollaborative mindset and strategic thinking to help drive impactful, user-centred product outcomesClick Here to access the Role Description. For enquiries relating to recruitment please contact Lauren Alcorn via Lauren.Alcorn@customerservice.nsw.gov.au.Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.Closing Date: Thursday, 26 June 2025 (9.59am)Careers at Department of Customer ServiceA career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.Belong in our diverse and inclusive workplaceThe strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.You can view our full diversity and inclusion statement here.We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact Lauren.Alcorn@customerservice.nsw.gov.au or 02 9494 8351.For more information, please visitInformation on some of the different types of disabilitiesInformation on adjustments available for the recruitment processSeniority levelSeniority levelDirectorEmployment typeEmployment typeContractJob functionJob functionProduct ManagementIndustriesInformation ServicesReferrals increase your chances of interviewing at NSW Department of Customer Service by 2xGet notified about new Product Owner jobs in Gosford, New South Wales, Australia.We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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