Your new company
A national Healthcare Equipment provider requires a Level 1/2 IT Support Analyst for a permanent opportunity commencing immediately, to be based onsite in Sydney's South-West. The company promotes a collaborative and supportive work environment, offering exposure to leading technologies and excellent career development opportunities.
Your new role
In this exciting role, you will be:
- Providing 1st and 2nd level onsite and remote IT support to ~1,500 users, nationally.
- Performing account administration within Active Directory, Exchange, Office 365 and bespoke applications.
- Assisting with IT-related projects.
- Ensuring technical issues are resolved within SLAs in a calm and polite manner.
- Managing relationships with vendors and suppliers.
- Procuring and provisioning IT hardware (laptops, mobile phones, monitors, etc).
- Maintaining and developing documentation and knowledge base articles.
What you'll need to succeed
To be successful in your application, you will need:
- Demonstrated experience of providing 1st and 2nd level IT support.
- Sound knowledge of Windows 10/11, Active Directory, Office 365, Microsoft Exchange and Network troubleshooting.
- Experience with ManageEngine ITSM tool is advantageous.
- Excellent customer service & communication skills, both verbal and written.
- A tertiary education in Information Technology as well as Azure, Microsoft and ITIL certifications are beneficial.
What you'll get in return
Working in an organisation where they develop and grow careers, you will be offered a competitive salary package, working within a supportive and cooperative team. This organisation prides itself on internal promotion and career development. Do not miss out!
What you need to do now
If you're interested in this role or know of someone that may be, please click 'Apply Now' or forward an updated CV to Sally.Beautyman@hays.com.au.
📌 IT Support Analyst
🏢 Hays
📍 Liverpool