Role Overview
The Service Desk Analyst is a member of the Technology Support Group and provides 1st level phone-based and onsite information technology support for Mercy Health staff and facilities. The team works closely with clinical and business support teams to ensure the best possible outcomes.
What You Will Do
Provide IT support to Mercy Health staff and facilities, work in a fast-paced environment, and use an IT Service Management (ITSM) ticketing tool.
Why It Might Be a Fit
You will have strong communication skills, experience in an IT Service Desk or technical support role, and a relevant IT qualification. You will also be required to provide evidence of a current Police Record Check and Working Rights.
Requirements
* Strong communication skills, both written and verbal
* 1 year's experience in an IT Service Desk, technical support or customer-facing technology role
* Working knowledge of an IT Service Management (ITSM) ticketing tool
* Relevant IT qualification and/or progress toward vendor certifications in Microsoft or equivalent
* Awareness of ITIL service management principles; ITIL Foundation certification desirable
* Current Police Record Check
* Working Rights
Benefits
* Employer of Choice for Gender Equality
* Diverse and inclusive workplace
* Opportunities for growth and development
* Chance to make a meaningful difference in people's lives
#J-18808-Ljbffr