Overview
We shape leading experiences across office, retail, logistics and student accommodation. We're one of Australia's largest property groups, managing $40 billion worth of assets across the country. Our sustainable returns from investments come from focusing on what matters most to customers — a great experience and doing good. Every day, our people are driving positive impact for people, place and planet. They're inquisitive, pioneering industry firsts and pushing new ideas to deliver exceptional outcomes. This passion and expertise creates an employee experience that puts wellbeing, flexibility and opportunity first.
The role
We are looking for a Manager, Property Services to deliver the procurement and performance management of Property Services (soft) across GPT's managed portfolio, ensuring services are effectively scoped, commercially optimised and aligned to GPT Policy.
This role drives supplier performance, fosters innovation and delivers measurable improvements in service quality, efficiency and customer experience across all asset classes.
What you will be doing
* Leading the national tendering, supplier selection and contracting for all soft services in adherence with competitive tendering frameworks, with a focus on value, scalability, and risk.
* Implementing national soft services strategies, consistent scopes of work and clearly defined SLAs that meet the specific needs of each asset and asset class.
* Implementing and maintaining GPT procurement policies and procedures, ensuring compliance across all procurement activities.
* Establishing and enforcing SLAs/KPIs, act as the point of escalation for non‐conformance and non‐compliance and driving continuous improvement across all portfolios.
* Delivering cost efficiencies through aggregation, benchmarking, commercial analysis of tender submissions and financial modelling of soft services agreements (budgeting, forecasting and growth rates)
* Building and maintaining key relationships with service providers, and partner with asset management, property management and tenants to align service delivery with asset strategies.
* Align soft services delivery with experience outcomes, incorporating ESG and placemaking initiatives into service delivery.
* Providing leadership, training and mentoring to build internal capability in contract and contractor management.
What makes you stand out
You will have relevant procurement related qualifications and significant experience in procurement of property or technical services combined with strong and practical understanding of supplier management, contracts and contractor management, risk management and building codes and regulations.
Highly organised, you will be able to juggle multiple programs of work effectively and be able to prioritise, analyse risk and problem solve.
A critical thinker with exceptional communication skills, you will have the ability to build effective working relationships with diverse stakeholder groups.
We are seeking a commercially astute, self‐starter with a sound understanding of building operating technologies the ability to manage highly confidential information discreetly and wants to work for a leading property investment company.
Benefits
* Enjoy flexible working arrangements and generous leave options.
* Experience market‐leading parental leave benefits including 22 weeks paid leave for either carer and childcare allowance once you return to work.
* Embrace diverse and challenging career opportunities, supported by our dedicated Learning & Development Team committed to your growth.
* Engage in comprehensive Wellbeing programs and benefit from market‐leading policies and support tailored to diverse needs.
* Be recognised by peers through nomination awards and take part in our generous Employee Referral Program.
GPT offers an inclusive workplace culture and embraces people with diverse perspectives, skills and backgrounds. We welcome applications from First Nations candidates, members of the LGBTQIA+ community, people living with disability and people of diverse ages, cultures and backgrounds.
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