Job Description:
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* The role of Salesforce Administrator is to ensure the organization gets the best value from its investment in business systems.
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Key Responsibilities include:
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* All aspects of user setup
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* User support tickets – troubleshoot and resolve user issues
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* Salesforce configuration changes, including (but not limited to): Flow, fields, page layouts, record types, custom settings, app building, AppExchange product management, dashboards, and reports
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* Salesforce data migration and transformation using data loader
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* Keep technical documentation up to date
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* Environment and deployment management tasks
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* Implementation partner engagement and support
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* Monitoring user adoption and supporting improvement champions
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* User training and creating training materials
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* Communications and collaborations across other business teams
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About You:
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* High level communication and interpersonal skills
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* Ability to work well to problem solve within a team
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Requirements:
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* Tertiary qualifications in information systems or the equivalent work experience
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* Business Analytics skills such as running discovery workshops, eliciting requirements, writing agile user stories, mapping/mining business processes, training users and preparing project and training documentation
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* Practical knowledge of the development lifecycle and devops processes
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* Strong planning and organisational skills with the ability to priorities tasks to meet deadlines, excellent analytical skills, and attention to detail
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* Expert computer skills including end user device operating a variety of systems and applications
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* A willingness to learn and continue grow your skills in this role
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Benefits:
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* We offer a wide range of health and lifestyle benefits
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* NFP salary packaging plus meals and entertainment benefit
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* Additional leave purchase options and 14 weeks paid parental leave
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* Flexible working options, including hybrid arrangements
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* Discounts on everyday products and services
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* Discounted healthcare memberships - access to network of fitness centres and pools for employees and families
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* Free independent, confidential counselling services, wellbeing resources and webinars available through our Employee Assistance Program (EAP) for you and your family
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* Health & Wellbeing programmes
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* Reward & Recognition programmes
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* Referral bonuses
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* Career and professional development opportunities
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