At Costco, we have a large and rapidly growing member base nationwide. The e-Commerce Member Care team is responsible for providing the best possible service and support to our loyal Costco members.
We are a passionate, dynamic team who are dedicated to quality results. Our Member Care agents are committed to making each members' Costco experience one they'll remember.
This role entails proactively handling all member enquiries coming into the Customer Care Centre from our website, or via email or telephone.
Job Duties
Handling inbound member enquiries across all communication channels (phone calls, live chats and emails)
De-escalating situations and offering support to members
Guiding members through navigating our website
Navigating systems including AS400, SAP Hybris and Zendesk
Liaising with other departments to obtain the best resolution for our members
Gathering information for cancellations, refunds and damaged orders
Great team workplace
Free nearby parking and close proximity to a train station
Free access to our Employee Assistance Program
Great company benefits
Ability to operate vehicles, equipment or machinery
Computer, printer, calculator, phone
Non-Essential Functions
Assists in other areas of the department as necessary
Education/Training
Higher School Certificate or higher
Knowledge/Skills
Google Suite (Docs, Sheets, Slides), AS400, excellent organisational skills
Written and verbal communication skills
Accuracy while meeting deadlines
Team building and personnel development skills
Experience with SAP Hybris e-commerce platform (preferred, but not required)
Ability to work with minimal supervision
Flexible and able to multi-task and adapt quickly to changing priorities while working independently
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📌 Member Care Clerk
🏢 Costco
📍 Australia