About This Role
We're seeking an individual with exceptional interpersonal skills to engage with our members in a meaningful and personalized way.
This role involves building relationships, identifying solutions, and delivering results that drive member satisfaction.
The successful candidate will have a proven track record of providing top-notch customer experiences through effective communication and problem-solving skills.
The Contact Centre operates 24/7, requiring flexibility and adaptability to work varied shifts, including evenings, weekends, and public holidays.
Key Responsibilities
1. Engage with members to understand their needs and preferences.
2. Assist with transactions, provide information, and resolve queries in a timely and professional manner.
3. Bld relationships with members to help them achieve their long-term financial goals.
4. Educate members on how to make the most of digital banking tools to enhance their experience.
5. Collaborate with colleagues to meet business objectives.
This role requires a strong focus on delivering exceptional member experiences and achieving desired outcomes. If you're passionate about making a positive impact and are driven by excellence, we encourage you to apply.